Itthiphatun-Oak

Passionate customer service specialist with experience in after-sales operations, inventory support, and coaching teams. Looking to grow with a brand where I can deliver seamless service and exceed goals.

SALES SUPPORT - STORE SUPPORT - LOEWE - PATHUMWAN, BANGKOK

(2024-08 - 2024-10)

• Assisting on the shop floor as needed, apply Loewe standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
• Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.)

OPERATION AFTER SALE - STOCK ADMIN - LOUIS VUITTON - PATHUMWAN, BANGKOK

(2022-11 - 2023-11)

• Assisted clients with repair drop-offs and provided initial feasibility assessments.
• Set clear expectations on repair scope, condition, spare parts, and lead time.
• Managed pick-ups: verified completed repairs, processed payments, or closed claims.
• Oversaw Open Claims Reports for Fashion and WFJ.
• Partnered with inventory on all boutique quality alerts.
• Performed quality checks on all returned repairs from workshops.
• Provided status updates throughout the repair lifecycle, including quality reviews and quote approvals.
• Kept active communication with workshops and replied to emails promptly.
• Coordinated shipping and receiving between clients and workshops.
• Collaborated with boutique teams on client escalations.
• Processed boutique stock repairs and damages.

ASSISTANT STORE MANAGER - JASPAL - RAMA3, BANGKOK

(2020-02 - 2021-02)

• Take ownership to lead and coach my team, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Support the team in building long term Client relationship.

Mathe - Eng. - Wat Suthiwararam High school (2014)

Advertising and entertainment business - Bansomdejchaopraya Rajabhat University