Jindaporn Sapsin

Business Operations professional with over 8 years of experience in operations and cross-functional coordination. Skilled in business reporting, data analysis, documentation management, and process improvement. Seeking a Business Operations, Reporting, Data Analysis where I can contribute analytical skills and improve business efficiency.

Sales & Account Executive at Siam Express Travel Services Co., Ltd. / FCM Partnership (2022-10 – 2026-06)

• Managed monthly, quarterly, annual, and ad hoc reports for 20+ stakeholders across multiple business functions.
• Submitted weekly reporting data with 100% on-time delivery to support global Power BI dashboards.
• Coordinated with international teams to resolve reporting issues through Salesforce and maintained high service standards.
• Built and maintained long-term client relationships through onboarding support and regular business communications.
• Negotiated customer credit terms based on billing cycles and payment conditions.
• Prepared tender documentation and vendor registration to support new business opportunities.
• Collaborated with Accounting, Ticketing, and Operations teams to ensure smooth customer onboarding and service delivery.
• Conducted client requirement meetings and aligned deliverables with Service Level Agreements (SLAs).
• Investigated and resolved customer issues related to the global booking platform, collaborating with international support teams to ensure timely resolution.

Finance Support and Administrative Officer at OxPay (Thailand) Co,. Ltd (2021-10 – 2022-07)

• Maintained 100% compliance with Bank of Thailand (BOT) regulations by generating error-free monthly financial reports
• Maintained regulatory documentation and ensured compliance with BOT requirements.
• Coordinated with banking partners and merchants to collect required documentation.
• Verified payment records and prepared monthly financial reports to support the Finance team.
• Participated in regulatory meetings and internal compliance activities.

Data Entry (Freelance) at Wongnai Media Co., Ltd. (2021-04 – 2021-09)

• Validated invoice data within the ERP system, ensuring 100% billing accuracy for high-volume transactions.
• Performed data verification to ensure billing accuracy.
• Supported post-sales administrative activities and process documentation.

Background Check Consultant at PRTR Recruitment Co., Ltd. (2019-06 – 2020-10)

• Managed end-to-end employee background verification processes.
• Coordinated with internal teams, clients, and external organizations.
• Ensured compliance with verification procedures and service standards.
• Maintained strong client relationships and delivered timely investigation reports.
• Successfully met project deadlines and monthly performance targets.

Operations Staff at Asiajet Thailand Co., Ltd. (2018-02 – 2019-04)

• Coordinated reservation schedules with travel agencies and tour guides.
• Updated operational information to ensure service accuracy.
• Assisted managers with daily operational activities.
• Analyzed customer feedback and recommended service improvements.
• Supported onsite operations to ensure smooth travel arrangements.

Bachelor of Arts in French for Communication – Burapha University (2013 – 2017)