Kanokpit Morakod

Motivated hospitality professional with hands-on experience in front office operations and customer service within international hotel environments. Skilled in client communication, problem-solving, and handling high-volume guest interactions with professionalism and efficiency.

Front Office Receptionist at Grace @ Five Hotel (2025-03 – 2025-08)

• Managed front desk operations, including check-in and check-out processes
• Provided professional customer service to both local and international guests
• Handled guest inquiries and resolved issues promptly to ensure satisfaction
• Coordinated with housekeeping and internal departments for smooth operations
• Managed room reservations using hotel booking systems (Comanche)
• Processed payments accurately, including cash and credit transactions

Front Office Intern at Centara Villas Samui (2024-01 – 2024-04)

• Assisted in daily front office operations in a resort environment
• Supported guest check-in and check-out processes
• Managed reservations using hotel systems (OPERA)
• Communicated with domestic and international guests
• Assisted with guest requests, travel arrangements, and bookings
• Participated in hotel events and seasonal activities

Customer Service Assistant (Part-time) at Chester's Grill (2022-07 – 2023-04)

• Provided customer service in a fast-paced restaurant environment
• Assisted customers with menu selection and service requests
• Maintained service standards and ensured customer satisfaction

Bachelor of Arts in Tourism and MICE – Sripatum University (2020 – 2024)

Science and Mathematics Program – Krasangpittayacom School (2015 – 2020)