Poly Lonely

I am a detail-oriented person who enjoys helping others. Although I have limited work experience, I have developed an understanding of the importance of service quality and guest satisfaction. I hope to contribute positively as a Guest Relation Specialist by creating a comfortable and welcoming experience for guests. I am always willing to learn and improve myself.

Internship Spa reception at Intercontinental resort (2025-04 – 2025-06)

• Provided customer service and handled spa reservations and daily reception tasks.
• Learned about various spa treatments and services to provide accurate information and assist guests in selecting suitable treatments.
• Communicated with Chinese-speaking guests using basic Chinese for reservations and customer service.
• Assisted with bookings, scheduling, payments, and general guest inquiries.

Spa Receptionist 5 Months (Chiang Mai)

• Welcomed guests and managed the spa check-in/out process, ensuring a high standard of hospitality.
• Handled spa bookings and therapist schedules via phone and in-person to ensure smooth daily operations.
• Provided information on spa menus and promotions to help guests select the best treatments for their needs.
• Coordinated with other departments, such as Housekeeping and Front Office, to maintain service quality.
• Processed guest payments and issued bills, including completing daily reports for all transactions.

Bachelor of Art in Tourism and Hospitality Business Management – Maejo University (Thailand) (2022 – 2025)