Khwanruean Kamonklang

As a Customer Success Manager, I managed and trained teams, developed sales strategies, and ensured excellent customer service. I built strong client relationships, handled complaints effectively, and coordinated across departments. I also managed budgets and resources to optimize performance, enhancing both team efficiency and client satisfaction.

Customer Success Manager at AVALANT CO., LTD (2024-08 – Present)

• Exceeded team's annual goal of keeping client response rates above agreed SLAs (97%).
• Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months.
• Developed CRM tools tracking and reporting sales operations activities.
• Oversaw the implementation of new email marketing software delivered ahead of schedule.
• Managed a team of four customer success specialists.

Digital Marketing & Sales Manager at Power Agrotech (Thailand) (2023-07 – 2024-07)

• Developed comprehensive sales strategies and prepared detailed presentations that increased new customer acquisition by 30% in two years.
• Utilized rigorous analytics processes to identify market trends and opportunities for growth.
• Monitored customer satisfaction levels, evaluated feedback, and coordinated with product development teams for impactful product improvements.
• Managed day-to-day operations of the team, including performance reviews, team meetings, coaching sessions, and recruitment activities.

Customer Service & Sales Manager at SAHA PHUECH PHOL LEASING (2021-07 – 2023-07)

• Effectively supervised day-to-day front-end operations of a busy customer service department.
• Hired, trained, and mentored top customer service agents and front-end staff.
• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Managed and updated the customer loyalty program.
• Developing and implementing social media strategies.
• Creating engaging content for various social media platforms.
• Monitoring online presence and adjusting strategies as needed to maximize effectiveness.

Sr. Customer service at TDCX Thailand (2015-08 – 2021-07)

• Supervised 13 direct annual, quarterly, and monthly performance reports for call center agents.
• Designed tactics to improve agent efficiency, increasing performance by 20%.
• Carefully monitored metrics to constantly look for improvement potential, eventually leading to noticeable 6% revenue growth.
• Collaborated with sales teams to develop promotional and marketing strategies.

Bachelor Degree in Mass communication technology – Rajamangala University of Technology Thanyaburi (2003 – 2007)