Petro Senyk

Results-driven Customer Success professional with 6+ years in luxury hospitality across Crystal cruises and Costa Cruises. Managed 150+ guests interaction daily, resolved high-value escalations, and consistently exceed upsell targets by 15-20%. Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast-paced environments. Based in Thailand available for US Coast and EU business hours.

Customer Success Specialist - Crystal cruises

(2024-01 - 2026-12)

• Managed dining operations for 120+ guests per service in luxury fine dining environment
• Maintained 95% guests satisfaction score through proactive service recovery and personalized follow-up
• Trained and supervised 4 junior staff members, reducing service errors by 30% within 3 months
• Upsold specialty dining and beverage revenue per guests by 18%
• Handled VIP and high-valued guests escalations, retaining 95% of at-risk bookings
• Proceed orders and payments using Micros POS, ensuring 100% accuracy and USPH compliance

Customer Success Specialist - Costa Cruises

(2018-01 - 2023-12)

Receptionist - Citrus Park Hotel - Antalya, Turkey

(2023-01 - 2024-12)

• Managed check-in/check-out for 200+ guests weekly, resolving complaints with 90% first contact resolution
• Prepared nightly audit reports and maintained cashless billing system accuracy
• Coordinated excursions and transportation for international guests across 5 languages

English philology - English philology - VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY (2013-09 - 2017-07)