Petro Senyk
Customer Success Specialist / Guest experience / Luxury hospitality
จ้างคนนี้
ส่งข้อเสนองานโดยตรงถึงผู้สมัครนี้
เกี่ยวกับ
Results-driven Customer Success professional with 6+ years in luxury hospitality across Crystal cruises and Costa Cruises. Managed 150+ guests interaction daily, resolved high-value escalations, and consistently exceed upsell targets by 15-20%. Proven ability to drive guests satisfaction and collaborate with cross-functional teams in fast-paced environments. Based in Thailand available for US Coast and EU business hours.
ประสบการณ์
Customer Success Specialist - Crystal cruises
(2024-01 - 2026-12)
- Managed dining operations for 120+ guests per service in luxury fine dining environment
- Maintained 95% guests satisfaction score through proactive service recovery and personalized follow-up
- Trained and supervised 4 junior staff members, reducing service errors by 30% within 3 months
- Upsold specialty dining and beverage revenue per guests by 18%
- Handled VIP and high-valued guests escalations, retaining 95% of at-risk bookings
- Proceed orders and payments using Micros POS, ensuring 100% accuracy and USPH compliance
Customer Success Specialist - Costa Cruises
(2018-01 - 2023-12)
Receptionist - Citrus Park Hotel - Antalya, Turkey
(2023-01 - 2024-12)
- Managed check-in/check-out for 200+ guests weekly, resolving complaints with 90% first contact resolution
- Prepared nightly audit reports and maintained cashless billing system accuracy
- Coordinated excursions and transportation for international guests across 5 languages
การศึกษา
English philology - English philology - VASYL STEFANYK - PRECARPATHIAN NATIONAL UNIVERSITY (2013-09 - 2017-07)
