Kittinee Sakuna

Business Analyst with 5+ years of experience in systems analysis, UX/UI design, and effective communication between users and development teams. Skilled in delivering user-focused solutions and producing high-quality documentation. Strong problem-solving skills and a dedicated team player to improve system performance and user experience.

The Siam Commercial Bank Public Company Limited - JULY 2025 - PRESENT

Overview: Enhanced system efficiency by leveraging existing workflows on a new platform, while developing and refining functionalities to better meet user needs. Replaced the RB Front system to effectively support branch account opening processes.

High-Level Scope:

• Developed functionalities to support account opening and supplementary service registration for branch operations

• Enabled processes for deposit accounts, mutual fund accounts, and value-added services for both individual and corporate customers

• Designed and developed a new system while preserving core workflows from the legacy system to ensure ease of adoption and continuity of user experience

• Improved system processes to comply with legal requirements, banking regulations, and compliance standards

• Analyzed and reviewed existing workflows to identify improvement areas and enhance operational efficiency at branches

• Supported branch staff in executing account opening and service registration processes accurately, efficiently, and completely

• Designed system workflows to accommodate diverse customer scenarios across different customer types

• Analyzed legacy system workflows to identify improvement opportunities and enhance the new system design

• Collaborated closely with end-users to gather and refine requirements, ensuring alignment with existing system operations

• Prepared Business Requirements documentation using Confluence to ensure accurate and complete development implementation

• Designed user interfaces aligned with user needs using Figma

• Conducted workflow walkthrough sessions with users to ensure clear understanding of system processes

• Led the communication of system workflows and business requirements to the development team

• Facilitated knowledge transfer of workflow documentation and requirements to the QA team

• Acted as a key liaison between end-users, developers, and QA teams to ensure smooth coordination

• Managed and conducted initial system testing (Unit Testing) based on business requirements

• Prepared and delivered project documentation, including sign-off documents, to stakeholders

PTT Digital Solution Company Limited - April 2022 - July 2025

Tested the system and provided feedback to the development team, tagging tasks in Trello.

Project: Online Submission Process

Overview: Develop and implement a comprehensive online submission system for D-Bid Submission, enhancing efficiency and digital engagement. This project involved creating a seamless interface between SAP systems for procurement requests (PR) and requests for quotations (RFQ), facilitating a completely paperless and digitally signed submission process.

High-Level Scope:

• Developed functionality to record evaluation results for quotations submitted by both online and offline vendors.

• Enabled vendors to submit quotations through the website, featuring a fully paperless workflow, online access to evaluation results, and downloadable vendor document files.

• Clearly defined and managed roles for evaluators involved in the quotation review process.

• Managed the evaluation process and vendor selection summary via the D-Submission platform, enhancing transparency and accessibility for all stakeholders.

• Developed features for internal staff to request additional documents for evaluation purposes, as well as functions for vendors to upload supplementary documents.

• Work closely with end-users and the legacy system team to gather and refine project requirements, ensuring they align with business objectives.

• Take the lead in designing system details and prepare the Software Requirements Specification (SRS) document to establish a solid foundation for the system architecture.

• Develop and design user interfaces based on actual user needs and ensure compatibility with workflow processes.

• Lead coordination with the development team, creating documentation such as specifications, workflow designs, and ER diagrams.

• Oversee the system integration testing (SIT) and user acceptance testing (UAT) processes to ensure the system meets requirements and user expectations, including preparing Test Scenarios, Test Scripts, and Test Steps.

• Develop and conduct in-depth training sessions for users and vendors to enhance their system understanding and increase acceptance rates.

• Provide ongoing support after the system goes live, promptly resolving issues to maintain system stability and ensure user satisfaction.

Overview: Developed a comprehensive procurement system covering the entire process—from project initiation to generating summary reports of selected vendors. This project involved creating interfaces that integrate with multiple systems such as SAP for purchase requests (PR), Vendor Management Systems, Procurement Planning Systems, and external systems like the Comptroller General’s Department’s e-GP platform. It also leveraged digital technologies and automation to ensure transparency, agility, and efficient data management.

High-Level Scope:

• Enhanced system functionality to align with actual user needs, improving workflow efficiency.

• Streamlined procurement processes by reducing approval steps and turnaround time through system-based request submissions.

• Implemented intelligent solutions for procurement and supply chain management using digital technologies to improve efficiency, transparency, and operational accuracy.

• Enabled real-time monitoring and reporting, significantly reducing manual errors.

• Designed the system to support all procurement types, including both commercial and government regulation frameworks.

• Work closely with end-users and the legacy system team to gather and refine project requirements, ensuring they align with business objectives.

• Take the lead in designing system details and prepare the Software Requirements Specification (SRS) document to establish a solid foundation for the system architecture.

• Develop and design user interfaces based on actual user needs and ensure compatibility with workflow processes.

• Lead coordination with the development team, creating documentation such as specifications, workflow designs, and ER diagrams.

• Oversee the system integration testing (SIT) and user acceptance testing (UAT) processes to ensure the system meets requirements and user expectations, including preparing Test Scenarios, Test Scripts, and Test Steps.

• Develop and conduct in-depth training sessions for users and vendors to enhance their system understanding and increase acceptance rates.

• Provide ongoing support after the system goes live, promptly resolving issues to maintain system stability and ensure user satisfaction.

Kerry express (thailand) public company limited - November,2020 - March,2022

Overview: An all-in-one application developed for parcel senders. This application supports real-time tracking by allowing users to scan a QR code on the parcel label to monitor the delivery process. For example, scanning the QR code can be used to mark the completion of delivery once the parcel reaches the customer. The system also updates tracking information in real time to the KEX Kerry system.

High-Level Scope:

• Enhanced and optimized the application to improve data accuracy.

• Improved parcel labels to increase operational efficiency and reduce delivery staff workload and time.

• Strengthened the data integration between the mPOD application and the KEX system for seamless performance.

• Collaborated with stakeholders to gather and clarify business requirements

• Designed solutions and workflows to streamline logistics operations

• Documented business requirements and change requests

• Developed and reviewed User Manuals and Business Requirement Specifications

• Performed data analysis and SQL/MySQL queries

K&O Systems and Consulting Co.,Ltd - April,2019 - October 2020

Overview: An online system or platform designed to provide business-related services, such as applying for clinic operation licenses, renewing licenses, and canceling services.

High-Level Scope:

• Developed modernized systems and technologies to enhance user experience and operational efficiency.

• Supported online transactions such as information requests, approvals, registrations, and more.

• Enabled automatic form generation and license printing to reduce user workload and processing time.

• Work closely with end-users and the legacy system team to gather and refine project requirements, ensuring they align with business objectives.

• Planned project timelines and monitored development progress

• Coordinated with development teams to implement system solutions

• Created documentation including SRS, Test Cases, User Manuals, and Issue Logs

• Designed UX/UI, workflows, and ER diagrams

• Executed SQL/MySQL queries for data analysis

Bachelor of Design - Design - Rajamangala University of Technology Phra Nakhon (2015 - 2019)

Secondary Education - Arunvithaya School (2007 - 2015)

Primary Education - Buraruk School (1999 - 2007)