Mhalevinuo Rhetso

Accounts Receivable and Billing professional with 7+ years of experience managing high-volume invoicing, cash application, and AR reconciliation for B2B accounts. Skilled at issuing invoices against contract and milestone-based billing terms, monitoring aged receivables, and resolving billing discrepancies through close coordination with internal stakeholders and clients. Hands-on with Microsoft Dynamics 365, NetSuite, SAP, and Oracle in remote, multinational environments.

Currently working US shift hours. Business-level English fluency with strong cross-functional communication skills.

AR Specialist – Janus International - Grow Asia - Remote

(2024-03)

• Record and reconcile incoming payments (ACH, wire, lockbox, credit card) against open balances with 98%+ posting accuracy, tracking outstanding receivables and resolving discrepancies
• Validate and issue customer invoices against contract terms, including milestone and completion-based billing schedules, coordinating internal approvals for invoice corrections, credit notes, and billing adjustments
• Monitor aged receivables and manage the payment reminder/dunning process, coordinating with internal stakeholders and clients to resolve outstanding balances and payment discrepancies
• Utilize Microsoft Dynamics 365 to set up billing profiles and verify customer account details, opportunity numbers, and sales orders to ensure billing accuracy and data integrity
• Create and maintain AR SOPs covering payment application, exception handling, and unapplied cash resolution, ensuring process consistency and audit readiness
• Mentor new joiners on cash application workflows, reconciliation procedures, and ERP navigation within daily finance operations

Collections Specialist – Kaseya - Grow Asia - Remote

(2023-08 - 2024-03)

• Managed collections for Kaseya's subscription-based software billing accounts, tracking recurring invoice cycles and following up on outstanding renewals and payments
• Monitored aging on subscription accounts and coordinated with billing to resolve payment discrepancies tied to recurring software license charges
• Gained hands-on exposure to recurring subscription billing cycles, including software license renewals, fixed billing schedules, and contract-based operations

Order-to-Cash Operations Analyst - Accenture - India

(2022-06 - 2023-08)

• Owned a $60–70M monthly AR portfolio for GE Gas Power, managing invoicing, collections, and payment reconciliation across high-value enterprise accounts
• Coordinated demand letters, credit hold reviews, and stakeholder escalations to support timely payment recovery and minimize aging risk
• Supported Oracle and SAP automation initiatives focused on electronic bank statement processing and auto-cash matching, improving reconciliation efficiency
• Prepared reconciliations, supporting schedules, and audit trail documentation for internal and external audit requirements

Accounts Receivable Specialist - Genpact - India

(2021-04 - 2022-06)

• Handled end-to-end O2C processes for GE Healthcare, including B2B invoicing, billing, collections, and dispute resolution across a $9M monthly AR portfolio
• Reduced invoices aging beyond 90 days by 15% through proactive follow-up and timely escalation of long-outstanding items

Customer Support Executive - Teleperformance - India

(2019-06 - 2021-02)

• Managed high-volume operational queries and data processing across multiple client accounts with strict accuracy and compliance protocols

Customer Service Executive - Arvato Bertelsmann - India

(2018-04 - 2018-10)

• Provided specialized support for British Airways Executive Club members, handling billing queries, flight rescheduling, and service recovery

Bachelor of Science - Patkai Christian College (2016)