Napunn Soontornruchi

I don’t just manage calendars;

I optimize executive performance. With over 11 years of experience supporting C-level executives (MDs/GMs) within the luxury hospitality and corporate sectors, I specialize in being the "Right Hand" that enables leaders to focus on high-impact growth. My background as an English Major and my tenure at world-class brands like Blue Canyon Country Club have sharpened my ability to deliver 5-star professional support in fast-paced, international environments.

What I bring to your executive suite: High-Level Coordination: Expert in board-level reporting, complex travel logistics, and stakeholder relations across multiple time zones. Operational Insight: Experienced in retail operations and project management, allowing me to handle more than just administrative tasks.

Discretion & Reliability: A career built on maintaining the highest levels of confidentiality and professional integrity. Remote Ready: Fully equipped and experienced in remote collaboration tools, ensuring seamless support regardless of geographical boundaries. Currently expanding my linguistic skills in Spanish to better serve global stakeholders.

Executive Assistant

Blue Canyon Country Club Phuket | Oct 2025 – Present

• Streamlined executive calendar and meeting priorities, improving time efficiency for senior leadership.
• Prepared strategic reports and presentations that supported board-level decision-making.
• Coordinated cross-department communication, reducing delays in project execution.
• Handled confidential personnel matters with discretion, ensuring compliance with corporate standards.

Personal Assistant to General Manager

Blue Tree Phuket | Apr 2023 – Sep 2024

• Oversaw executive scheduling and documentation, ensuring 100% follow-up completion.
• Assisted in budgeting and operational reporting, contributing to improved cost tracking.
• Acted as liaison between GM and department heads, enhancing communication flow.
• Coordinated executive site visits and stakeholder meetings, strengthening external partnerships.

Retail Operations Manager

Blue Tree Phuket | Jun 2022 – Mar 2023

• Managed tenant relations and customer experience, achieving higher retention rates.
• Oversaw leasing coordination and staff scheduling, reducing overtime costs.
• Led service recovery initiatives, resolving escalated complaints and improving guest satisfaction.
• Delivered operational performance summaries for management review.

Personal Assistant to Managing Director

Blue Tree Phuket | Oct 2020 – May 2022

• Provided full executive support including calendar, travel, and meeting management.
• Prepared board-level reports and presentations, ensuring clarity in strategic discussions.
• Coordinated financial and strategic meetings with stakeholders.
• Served as primary point of contact for senior leadership communications.

Operations Coordinator (Temporary)

Aleenta Resort & Spa | 2020

• Supported Group GM with multi-property administrative coordination.
• Assisted in operations planning and internal communication processes.

Guest Service Supervisor

Aleenta Resort & Spa | 5 years 4 months

• Supervised front office operations and guest relations team.
• Managed VIP check-ins and escalated guest concerns, improving guest satisfaction scores.
• Ensured service standards aligned with luxury hospitality expectations.

Guest Service Agent

Aleenta Resort & Spa | 2 years 7 months

• Delivered 5-star guest service and concierge support.
• Managed reservations, guest profiles, and service documentation.

EDUCATION

Bachelor of Arts (English Major)

Sukhothai Thammathirat Open University