Business Process Delivery Associate
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I'm Natjala Meebunlap, a proactive professional aiming for a challenging full-time office role to apply and enhance my skills. I hold a Bachelor's degree in Management with a major in International Business and a minor in Southeast Asia Study from the University of Science Malaysia. I've excelled in diverse positions, from Human Resource Assistant at Kimberley Hotel Sdn Bhd.
My work experience includes a role as a Business Process Delivery Associate at Accenture Technology Sdn Bhd, where I managed digital content, responded to user inquiries with quality and empathy, and maintained compliance with client policies. As a Customer Service Advisor at Teleperformance Malaysia Sdn Bhd, I adeptly provided precise information, resolved issues, and skillfully managed communication to enhance customer satisfaction via effective order processing. I also served as Social Media Chat Support at Concentrix Services Thailand Co., Ltd , proficiently handling customer inquiries via various channels and ensuring adherence to procedures.
2015 - 2018 University of Science Malaysia, Penang
CGPA: 2.83
