Nopporn Konghvuth

Be professional with high-level of management experiences, have consistently learned the best way to achieve a success, is to motivate the resources having with doing well-defined objectives and appropriate empowerment, dedicated hotel management roles with more than 29 years of experience providing customers with the highest degree of hospitality and customers service by ensuring that facilities meet and exceed both target and expectation. Strong leader processing outstanding amount work ethic and integrity, always dedicated to meeting budget, Sales & marketing strategies and meticulously documenting financials. Manages by pro-leading and showing team members the rewards of pushing past their own expectations to provide the best work possible and result achievable.

General Manager at Novotel Rayong Star Convention Centre (2023-12 – Present)

• Lead the overall management and strategic direction of the hotel and support all areas in the achievement of operational targets.
• Maximize the hotel in terms of profit and management of financials.
• Actively involved in the recruitment process of positions within the hotel to select the best fit.
• Engage and promote a collaborative and inclusive environment where all employees are encouraged to provide input.
• Develop relationships within the local community and drive service culture.
• Maintain product and service quality standards to exceed guest expectations.
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

General Manager at The D Varee Jomtien Beach Hotel (2022-06 – 2023-12)

• Overseeing the daily operations of the hotel to secure target achievements and developing with managing key performance goals, businesses and staffs.
• Creating and implementing strategies, driving and identifying strategic initiatives in Sales- Marketing and other core processes.
• Ensuring that departments or units deliver quality offerings to clients.
• Managing the budget, forecasting and monitoring the financial health of a location or business unit.
• Working closely with key leaders and other senior staff to retain clients.
• Improving internal processes for better productivity.
• Provide training for hotel staff in delivering care that meets the best standards and practices.

General Manager at The Heritage Chiang-Rai Hotel and Convention, Chiang-Rai (2020-08 – 2022-06)

• Develop reopening strategies for organizing, staffing, planning, and executing functionalities.
• Develop the annual budget and initiate cost-effective controls and revenue management techniques.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Design strategies to ensure total guest satisfaction.
• Maintain and manage hotel equipment, infrastructure, inventories, and other facilities efficiently.

General Manager at The Health Land Resort & Spa, Pattaya (2019-08 – 2020-03)

• Oversee the operations functions of the hotel, as per the Organizational chart in obtaining owner's approval.
• Develops and implements business strategies and hotel's operations with owner objectives.
• Develops the annual budget and capital budget in conjunction with the Controller and Owned and Managed.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Handling complaints, and oversee the service recovery procedures.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel.

Hotel Manager at The AVANI Khon Kaen Hotel & Convention Centre, Minor Hotels (2017-10 – 2019-07)

• Lead, through subordinate staffs within property, the effective management of the Rooms, Food & Beverage and other functional areas to maximize financial performance.
• Manage performances and issues that arise within operational departments, as well as train, develop, coach, counsel and conduct team performance evaluation.
• Proactively addresses guest issues and establish new processes to improve guest satisfaction.
• Analyzing sales figures and producing reports.
• Ensure all decisions are made in the best interest of the hotels and management.

Executive Assistant Manager at The AVANI Pattaya Resort & Spa - Former Pattaya Marriott Resort & Spa (2016-04 – 2017-09)

• Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.

Director of Rooms at The Pattaya Marriott Resort & Spa (2013-02 – 2016-03)

• Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.

Front Office Manager at The Pattaya Marriott Resort & Spa (2011-05 – 2013-02)

• Responsible front desk, concierge, club lounge, bellman& business center.

Front Desk Manager at The JW Marriott Bangkok Hotel (2009-08 – 2011-04)

• Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.

Night Manager at The JW Marriott Bangkok Hotel (2006-06 – 2009-07)

• As a hotel duty manager, duty manager (night) and night auditor.

Night Manager at The Four Seasons Hotel Bangkok (2004-11 – 2006-03)

• As a hotel duty manager, front desk manager (night) and night auditor.

Senior Guest Service Officer at The Four Seasons Hotel Bangkok (2001-03 – 2004-11)

• As a supervisor of receptionist, cashier, guest relation.

Guest Service Officer at The Four Seasons Hotel Bangkok (1997-05 – 2001-03)

• As a receptionist, guest relation officer, cashier.

Executive Club Officer at The Four Seasons Hotel Bangkok (1995-06 – 1997-05)

• As a receptionist, guest relation officer, cashier, concierge and business center officer.

Captain Waiter- Grill Room at The Four Seasons Hotel Bangkok (1993-03 – 1995-05)

• As a supervisor of station in very busy environment in the finest restaurant of 5 stars hotel.

Head Waiter - Rib Room Grill at The Landmark Hotel Bangkok (1992-12 – 1993-02)

• As a supervisor of station in a number one restaurant of Hotel.

Reservation & Ticketing Officer at Airlines (1992-08 – 1992-10)

• As reservation agent of Airlines.

Bachelor Degree in Administration Program in Hotel Management (B.B.A - Hotel Management) – Dusit Thani College (2023)

Diploma in Hotel and Hospitality Management – The International Hotel and Tourism Industry Management School (I-TIM) (1991)

Majority in Science studies – Silpakorn University (1988)

Completed in Math And Science – Benchamarachutit High School (1986)