General Manager at Novotel Rayong Star Convention Centre (2023-12 – Present)
- Lead the overall management and strategic direction of the hotel and support all areas in the achievement of operational targets.
- Maximize the hotel in terms of profit and management of financials.
- Actively involved in the recruitment process of positions within the hotel to select the best fit.
- Engage and promote a collaborative and inclusive environment where all employees are encouraged to provide input.
- Develop relationships within the local community and drive service culture.
- Maintain product and service quality standards to exceed guest expectations.
- Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
General Manager at The D Varee Jomtien Beach Hotel (2022-06 – 2023-12)
- Overseeing the daily operations of the hotel to secure target achievements and developing with managing key performance goals, businesses and staffs.
- Creating and implementing strategies, driving and identifying strategic initiatives in Sales- Marketing and other core processes.
- Ensuring that departments or units deliver quality offerings to clients.
- Managing the budget, forecasting and monitoring the financial health of a location or business unit.
- Working closely with key leaders and other senior staff to retain clients.
- Improving internal processes for better productivity.
- Provide training for hotel staff in delivering care that meets the best standards and practices.
General Manager at The Heritage Chiang-Rai Hotel and Convention, Chiang-Rai (2020-08 – 2022-06)
- Develop reopening strategies for organizing, staffing, planning, and executing functionalities.
- Develop the annual budget and initiate cost-effective controls and revenue management techniques.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Design strategies to ensure total guest satisfaction.
- Maintain and manage hotel equipment, infrastructure, inventories, and other facilities efficiently.
General Manager at The Health Land Resort & Spa, Pattaya (2019-08 – 2020-03)
- Oversee the operations functions of the hotel, as per the Organizational chart in obtaining owner's approval.
- Develops and implements business strategies and hotel's operations with owner objectives.
- Develops the annual budget and capital budget in conjunction with the Controller and Owned and Managed.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Handling complaints, and oversee the service recovery procedures.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Achieves the hotel's profit, customer service and revenue goals by directing the operation of the hotel.
Hotel Manager at The AVANI Khon Kaen Hotel & Convention Centre, Minor Hotels (2017-10 – 2019-07)
- Lead, through subordinate staffs within property, the effective management of the Rooms, Food & Beverage and other functional areas to maximize financial performance.
- Manage performances and issues that arise within operational departments, as well as train, develop, coach, counsel and conduct team performance evaluation.
- Proactively addresses guest issues and establish new processes to improve guest satisfaction.
- Analyzing sales figures and producing reports.
- Ensure all decisions are made in the best interest of the hotels and management.
Executive Assistant Manager at The AVANI Pattaya Resort & Spa - Former Pattaya Marriott Resort & Spa (2016-04 – 2017-09)
- Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.
Director of Rooms at The Pattaya Marriott Resort & Spa (2013-02 – 2016-03)
- Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.
Front Office Manager at The Pattaya Marriott Resort & Spa (2011-05 – 2013-02)
- Responsible front desk, concierge, club lounge, bellman& business center.
Front Desk Manager at The JW Marriott Bangkok Hotel (2009-08 – 2011-04)
- Responsible overall Front Office, Housekeeping, Laundry, Fitness Center, Spa, Security and in-charge the hotel when DOO & GM are not in the property.
Night Manager at The JW Marriott Bangkok Hotel (2006-06 – 2009-07)
- As a hotel duty manager, duty manager (night) and night auditor.
Night Manager at The Four Seasons Hotel Bangkok (2004-11 – 2006-03)
- As a hotel duty manager, front desk manager (night) and night auditor.
Senior Guest Service Officer at The Four Seasons Hotel Bangkok (2001-03 – 2004-11)
- As a supervisor of receptionist, cashier, guest relation.
Guest Service Officer at The Four Seasons Hotel Bangkok (1997-05 – 2001-03)
- As a receptionist, guest relation officer, cashier.
Executive Club Officer at The Four Seasons Hotel Bangkok (1995-06 – 1997-05)
- As a receptionist, guest relation officer, cashier, concierge and business center officer.
Captain Waiter- Grill Room at The Four Seasons Hotel Bangkok (1993-03 – 1995-05)
- As a supervisor of station in very busy environment in the finest restaurant of 5 stars hotel.
Head Waiter - Rib Room Grill at The Landmark Hotel Bangkok (1992-12 – 1993-02)
- As a supervisor of station in a number one restaurant of Hotel.
Reservation & Ticketing Officer at Airlines (1992-08 – 1992-10)
- As reservation agent of Airlines.
