See Authaina

A results-driven and guest-centric Hospitality Executive with over 14 years of progressive experience in Hotel Management, Sales, and Operations. Proven track record of enhancing guest satisfaction, optimizing operational efficiency, and driving revenue growth across boutique resorts and multi-property luxury hotels. Expert in market trend analysis, relationship building with major accounts, and leading high-performing teams.

General Manager at Tori Crown – Tori Prestige – De Lavender – De Lux Hotel Bangkok (2025-01 – Present)

• Prioritized high-touch guest engagement, welcoming guests daily at key touchpoints and regular entertainment of VIPs, return guests, and tour operators.
• Monitored competitors and market trends to assess property impacts and adapt strategies.
• Reviewed and acted upon departmental reports and guest feedback to maintain premium service.

General Manager at The Memory Resort (2023-03 – 2025-01)

• Oversaw daily property operations focusing on top-tier service delivery and swift complaint resolution.
• Analyzed departmental workflows, addressed forecast variations, and led daily operational meetings.
• Audited guest ledger accounts, managed overdue accounts, and supervised monthly hotel credit meetings.
• Conducted rigorous random inspections of guest rooms to ensure immaculate cleanliness for VIP arrivals.

Sales Manager at Hyton Leelavadee Phuket (2016-01 – 2021-02)

• Identified target markets, initiated corporate contacts, developed proposals, and forged major account relationships.
• Coordinated and executed major corporate events to ensure superior service and guest relations.

Sales Manager at We Hotel – Meir Jarr Hotel – Seeka Boutique Resort (2015-06 – 2015-12)

• Acquired target accounts and represented properties through public speaking engagements for large groups.
• Utilized proprietary hospitality systems for corporate planning, tracking, and forecasting sales reports.

Sales Manager / Executive / Coordinator at Various Luxury Resorts (2011-11 – 2014-09)

• Andaman Phuket Hotel (Sales Manager): Co-developed company-wide sales incentive schemes.
• Meir Jarr – We Hotel (Sales Executive): Tracked forecasting and managed agent communications.
• Phuvaree / The Natural Patong (Coordinator & Reservations): Managed bookings, invoices, quotations, and front office coordination.