Nuttanicha Roobama

Candidates with over 2 years of aviation experience supporting airline ground operations, flight documentation, and passenger services, and the ability to coordinate with various airport teams to support safe, compliant, and timely flight operations.

Passenger Service Agent & Flight Documentation Officer at Pattaya Aviation (Thai Vietjet Air) (2023-07 – 2026-03)

• Prepare and review flight operations documentation for domestic and international flights, including passenger lists, crew signatures, crew connections, cargo lists, and legal documents.
• Coordinate with the Crew Procurement, Operations Management Center (OMC), and airport authorities to ensure the accurate and timely submission of flight-related documents.
• Review general declarations and supporting documents to ensure compliance with airline, customs, and immigration requirements.
• Monitor aircraft rotation information and flight schedule updates to support timely flight documentation preparation and operational coordination.
• Prioritize document processing based on aircraft rotation changes, flight delays, and operational requirements to support smooth flight departures.
• Coordinate documentation activities for 30-40 flights per day or more, maintaining accuracy under constantly changing operating conditions.
• Process check-in and boarding for passengers on domestic and international flights, verifying travel documents, passports, visas, and entry requirements.

Internship at Airport of Thailand (2022-12 – 2023-02)

• Assist in coordinating cleaning operations in both the passenger terminal and boarding gate areas.
• Report operational irregularities and support problem resolution.
• Observe and analyze airport procedures to improve service efficiency.

Service Staff at Minor Group (Swensen's) (2022-07 – 2022-10)

• Delivered customer service in high-volume environment.
• Managed cash transactions and daily operational tasks.
• Resolved customer concerns and maintained service quality standards.

Bachelor of Science in Aviation Management – Eastern Asia University (2019 – 2022)