Pasuphat Chaiyadech

Results-driven hotel operations professional with over 15 years of experience in front office and room division management across boutique and mid-scale properties. Proven track record in maintaining strong occupancy performance, enhancing guest satisfaction, and optimizing daily operations. Experienced in managing properties of various sizes, leading cross-functional teams, and ensuring service standards aligned with business objectives.

Strong focus on operational efficiency, team development, and delivering consistent guest experiences.

Estate Operation Manager at CBRE Phuket (Maan Tawan Property) (2026-01 – Present)

• Oversee front office operations to ensure efficient daily service and a positive experience for residents and guests.
• Supervise common areas (swimming pools and gardens) to ensure compliance with service and safety standards.
• Coordinate with maintenance teams to address repairs and support preventive maintenance of facilities.
• Prepare utility reports, manage owner billing, and monitor common area budgets to support accurate financial tracking and operational efficiency.

Hotel Manager at B2 Donmueang Premier Hotel (2025-01 – 2026-01)

• Maintained an average monthly occupancy rate of 80% through effective operational and team management
• Oversaw the operation and condition of 78 hotel rooms, ensuring cleanliness, maintenance standards, and guest satisfaction.
• Collaborated with the brand and property owner to align hotel performance with financial targets and brand standards.
• Maintained equipment condition and conducted monthly procurement audits to support cost control and operational effectiveness.

Front Office Manager at Buri Rasa Village Resort (2024-01 – 2025-01)

• Directed front office operations for a 63-room boutique hotel, ensuring seamless service delivery and high service standards aligned with the hotel's strategic objectives.
• Improved online guest review scores across major platforms (e.g., Booking, Agoda) through team engagement and service quality initiatives
• Ensured brand consistency across marketing channels and materials to reinforce brand identity and recognition.
• Oversaw room operations and collaborated with housekeeping, engineering, and cross-functional teams to improve requisition efficiency.

Front Office Manager at The Idle Hotel and Residences (2020-01 – 2023-01)

• Optimized daily operations for a 207-room property, enhancing service quality and overall guest experience.
• Managed hotel operations during the COVID period in close coordination with government authorities, ensuring regulatory compliance while maintaining product quality and service standards.

Bachelor of Business Administration in Tourism and Hotel Management – Naresuan University International College (2004-01 – 2007-01)

Certificate of Completion – International Language School of Canada (2009-01)