Salmila Seemaming

A dedicated Service Professional with over 3 years of experience in high-volume operations at Suvarnabhumi Airport. Proven track record in international customer relations, conflict resolution, and maintaining service excellence under pressure. Multilingual in Thai, English, and Malay, with a strong ability to adapt to multicultural environments and deliver seamless experiences for global travelers.

Management Trainee - Bonchon - Suvarnabhumi Airport Branch

(2025-01 - 2026-01)

• Optimized service standards and operational efficiency to consistently meet and exceed branch KPIs.
• Supervised retail operations, ensuring high-quality performance in a fast-paced environment.
• Developed problem-solving strategies to enhance guest satisfaction and streamline workflows.

Supervisor - Bonchon - Suvarnabhumi Airport Branch

(2024-01 - 2025-01)

• Managed team performance during peak hours, handling an average of 200+ international customers daily.
• Resolved complex customer complaints with professional composure, maintaining a high satisfaction rate.
• Coordinated daily operations and provided on-site training for junior staff.

Cashier - Bonchon - Suvarnabhumi Airport Branch

(2023-01 - 2024-01)

• Provided efficient point-of-sale service and accurately processed financial transactions for international travelers.
• Maintained a professional and welcoming demeanor, representing the brand's service excellence.

Bachelor's Degree - English (Major), English (Minor) - Princess of Naradhiwas University (2018-01 - 2021-01)