Shamse Ahmed

To join a reputable company where I can utilize my communication skills, customer-handling ability, and positive attitude to contribute to team success. I aim to learn, grow, and build a strong career by delivering quality service and supporting company goals with dedication and professionalism.

Retail Sales Staff at Joyalukkas ( 1 year )

Support senior sales associates in daily operations, focusing on customer engagement and product presentation.

• Support senior sales associates in daily operations, focusing on customer engagement and product presentation.
• Developed a foundational understanding of the sales process, customer excellence, and handling luxury items.
• Assisted in maintaining showroom visual standards and inventory organisation.
• Built strong customer relationships to ensure high satisfaction levels.
• Handled billing, invoicing, and payment transactions accurately using POS system.

Customer Service Associate at Tech Mahindra (3 months)

Provided customer service support and handled inquiries.

• Assisted customers by providing accurate information about products, services, and company policies
• Handled customer inquiries, complaints.
• Maintained a high level of professionalism and ensured customer satisfaction at all times.
• Resolved issues efficiently by identifying problems and offering appropriate solutions

CBSE 10th – The Cambridge Intl School (2019-01 – 2020-01)

CBSE 12th – The Cambridge Intl School (2021-01 – 2022-01)