Sujittra Pankaraket

BA and UX/UI Designer who leads end-to-end IT projects from stakeholder discussions through go-live and operational rollout. Experienced in handling concurrent enterprise projects while coordinating across SAP teams, banking gateways, hardware vendors, and global corporate partners. Focused on understanding real operational workflows, translating pain points into practical solutions, and driving successful real-world implementation.

Business Analyst & UX/UI Designer at Intelligence System Corporation Co., Ltd. (2024-06 – Present)

• Ran requirements workshops end-to-end with enterprise clients and SAP/UOB banking gateway partners, not just taking notes, but actively challenging assumptions and aligning 3 stakeholder groups into one agreed spec
• Produced the full SDLC doc set (TOR, SRS, SDS, BRD, BPMN, MOM, CR, Test Cases, SIT/UAT Report, Go-Live, User Manual) solo, following ISO/IEC 29110 — keeping everything version-controlled and audit-ready across a multi-month delivery
• Led UAT execution and go-live coordination across SAP and banking gateway integrations, managing defect logs, issue resolution, and UAT Sign-off Report in alignment with ISO/IEC 29110 process documentation requirements, ensuring smooth deployment and operational readiness across cross-functional teams
• Delivered a system that cut manual workload for the client's ops team and resolved pain points they'd been living with for years
• Gathered requirements and designed UI for a real-time commission tracking system covering 5 department store branches, coordinated SMS gateway procurement and integration from scratch
• Replaced a fully manual reporting process: the sales team can now check live commission figures themselves, without waiting on the back office
• Designed UI and mapped full transaction flows for an Android POS focused specifically on speed and handling partial payments, which was the client's main frustration with existing tools
• Produced pre-sales materials that helped the team present a credible, polished solution to enterprise prospects
• Conducted on-site requirement gathering across 3 warehouse projects — working directly with floor staff, not only management, to capture real operational workflows, WMS/WCS process gaps, and day-to-day pain points that wouldn't surface in a boardroom conversation
• Coordinated simultaneously with RFID, BLE, Forklift, and Vision Camera partner teams, including global corporate partners — translating hardware capabilities into WMS/WCS-integrated business flows and operational concepts that non-technical stakeholders could clearly understand and sign off on
• Designed end-to-end WMS and WCS workflow documentation covering inbound/outbound logistics, inventory control, forklift routing, and safety zone triggers — serving as the primary reference for both solution design and pre-sales presentations
• Built solution decks, workflow presentations, and sales materials that supported pre-sales discussions and solution showcases during corporate-level events and partner engagements
• Designed the activity format and consulting approach for a corporate partner booth, handled live solution consulting with walk-in clients on the spot
• Matched client warehouse pain points to concrete system solutions in real-time conversations, contributing to post-event follow-up opportunities

UX/UI Designer at Lucas Strategy Co., Ltd. (2024-04 – 2024-10)

• Designed a veterinary hospital platform from zero - gathered requirements, mapped System Flows and Data Flows, and delivered a complete UI, including logo and visual identity, within a 6-month internship window
• Built an in-house Maintenance Agreement Management System, owned the full cycle from requirements with PO through UI design, dev coordination, and deployment, then wrote automated test scenarios in Cypress to reduce repetitive manual testing
• Supported user training at the Chiang Mai Government Center, presenting a system built for non-technical users to actual non-technical users

B.Sc. in Computer Science – Maejo University