Supaporn Damthong

Customer Experience, Operations and Digital Marketing professional with 10+ years of experience in customer service, business operations and international client support. Currently working remotely with ThinkNEO AI Technology Company Limited in Hong Kong, supporting an AI SaaS business across digital marketing, product communication, research and daily operations. Experienced with AI and digital tools including ChatGPT, Claude, Claude Code, OpenAI Codex, Visual Studio Code, APIs and Canva.

Strong communicator and problem solver with experience working independently with international customers and teams. Based in Thailand and available for fully remote opportunities with international companies.

AI Digital Marketing and Product Operations (Remote) at ThinkNEO AI Technology Company Limited (2026-05 – Present)

Support digital marketing and product communication for an AI SaaS company serving international customers and businesses.

• Use ChatGPT, Claude, Claude Code, OpenAI Codex and Canva for research, content creation, marketing and daily operations.
• Develop marketing ideas, product concepts and content based on business and customer needs.
• Support product testing by reviewing results, identifying problems and working with AI tools to improve them.
• Research competitors, markets, customer needs and industry trends.
• Work remotely from Thailand and coordinate with international teams using online communication and collaboration tools.

Duty Manager at Holiday Inn Express Pattaya Central by IHG (2025-11 – 2026-05)

• Managed daily hotel operations and handled guest and operational issues during assigned shifts.
• Handled guest complaints and service problems and followed up until issues were resolved.
• Coordinated with Front Office, Housekeeping, Engineering, Security and other departments.
• Supervised Front Office operations and supported staff during busy periods.
• Managed shift handovers, incident reports, guest requests and operational follow ups.

Managing Director at STH Import & Export Co., Ltd. (2023-10 – 2025-10)

• Managed customer service, purchasing, inventory, logistics, suppliers and financial documentation.
• Handled customer inquiries, quotations, problems and follow ups through multiple communication channels.
• Managed B2B quotations, supplier negotiations and communication with international partners.
• Coordinated customer orders and shipments and ensured documentation was accurate.
• Improved internal processes for cost tracking, administration and daily operations.
• Managed multiple responsibilities independently while maintaining good customer service.

Sales Representative (Remote) at SHK Import & Export Co., Ltd. (2020-07 – 2023-08)

• Provided customer service to international customers through email and online communication.
• Handled product inquiries, quotations, customer orders and follow ups.
• Coordinated with teams, factories and business partners in different countries.
• Helped resolve order, shipment and customer issues.
• Prepared and checked purchase orders and logistics documents.
• Communicated with customers and partners in Thai and English.
• Worked independently from Thailand for a Hong Kong company.

Reservations Team Leader at Amari Pattaya Hotel (2019-07 – 2020-06)

• Managed daily reservations for corporate, group, direct and online bookings.
• Supervised and trained reservation staff.
• Handled guest complaints and reservation problems.
• Coordinated with Front Office, Sales and other hotel departments.
• Managed room inventory, allocations, VIP bookings and special requests.
• Checked billing instructions and reservation documentation.

Reservations Agent at Amari Pattaya Hotel (2017-03 – 2019-06)

• Processed corporate, group, direct and online reservations.
• Responded to guest inquiries and booking requests.
• Handled reservation changes, cancellations, billing details and special requests.
• Coordinated with Front Office and Sales.
• Updated room inventory and reservation information.
• Prepared daily reservation reports and documentation.

Reservations Intern at Amari Pattaya Hotel (2016-11 – 2017-02)

• Assisted with reservation administration and guest information.
• Updated PMS and OTA information.
• Checked prepaid reservations.
• Coordinated guest arrival information with hotel teams.

B.A. in Business English – Rambhai Barni Rajabhat University