Sales Deputy Manager, Retail Management - Flash Express (Thailand)
(2023-01)
- Led and managed a sales team of 10–15 members to consistently achieve shipment volume and revenue targets.
- Expanded key account portfolios by increasing shipment volume from 8,000 to over 45,000 parcels per month.
- Successfully secured more than 10 large-scale logistics contracts, contributing THB 6–8 million in annual revenue growth.
- Drove a 30% increase in sales through effective merchandising strategies and market expansion initiatives.
Assistant Solution Design Manager, Operation Excellence - Kerry Logistics Technology (Thailand)
(2022-06 - 2023-01)
- Led end-to-end regional logistics solution design and warehouse migration projects valued at THB 10–20M per project, ensuring alignment with customer requirements, operational readiness, and implementation timelines.
- Designed warehouse layouts, material flow, and transportation network strategies that improved operational efficiency by 20%, increasing throughput and optimizing resource utilization.
- Developed financial models, RFQ strategies, and investment justifications that enhanced project win rates by 30% and supported commercial growth initiatives.
- Drove continuous improvement initiatives that saved $500K yearly.
Franchise Management Manager, Area Management - Best Logistics Technology (Thailand), Bangkok, Thailand - Bangkok, Thailand
(2020-09 - 2022-05)
- Led operations across 50+ franchise outlets in Northern & Southern regions, driving 35% YoY shipment growth.
- Reduced franchise operating costs by 30% through improved cost utilization and line-haul optimization.
- Forecasted and managed volumes up to 25,000 shipments/day to ensure capacity and service reliability.
- Improved SLA performance, reducing service complaints by 18% through continuous process improvements.
Customer Service (Customer Service Team Leader) - S.F. Express (Thailand), Bangkok, Thailand - Bangkok, Thailand
(2017-07 - 2020-09)
- Directed regional Customer Experience operations, leading a 15+ member team to sustain KPI achievement above 95% and improve customer retention by 20%.
- Optimized cross-border service processes and customs coordination for 500+ monthly airfreight shipments, reducing clearance delays by 25% and strengthening on-time delivery performance.
- Implemented service transformation initiatives that reduced complaint rates by 18% while enhancing response efficiency and overall supply chain service reliability.
Overseas Project Coordinator & Chinese Translator - Electronics Extreme, Bangkok, Thailand - Bangkok, Thailand
(2015-06 - 2017-07)
- Interpreted and coordinated business engagements for a Chinese game publisher at international exhibitions in China and Taiwan, translating Chinese-Thai-English business and technical content.
- Drove international business development initiatives that increased annual company profit by approximately THB 1M year-on-year.
