Supawit Janchompu

Workforce Management analyst with 2+ years delivering production-grade scheduling systems, compliance pipelines, and operational intelligence tools across global BPO operations. Built and shipped two systems that went live across 6 international sites and were adopted globally, designed from scratch, with no prior precedent. Translates complex operational challenges into structured data models, automated workflows, and decision-support tools that drive measurable outcomes.

Operates at the intersection of analytics, research, and consulting.

Workforce Services Analyst at Accenture (2025-04 – Present)

Client: Global Social Media Platform · Content Moderation & Customer Services · Promoted Associate → Analyst Mar 26

• Architected and deployed a workforce scheduling and risk & compliance governance system across 6 global sites; modeled capacity constraints, assignment rules, and short/long-term scheduling logic; addressed a client-flagged compliance risk with no existing infrastructure
• Engineered a closed-loop operational intelligence pipeline (Hive SQL → agentic AI → automated task creation with taxonomies → live RCA dashboard) that eliminated manual exports, closed SLA gaps, standardize taxonomies and definitions, and eliminate practice silos across lines of business
• Drove real-time workforce optimization through day-intraday monitoring for capacity planning, queue management, and resource allocation modeling; continuously improved scheduling outputs through the power of Agentic AI with Global Command Center Director's endorsement
• Designed KPI frameworks, routing logic, categorization taxonomies, and compliance monitoring rules; configured and tested AI tools integrated into contact center support workflows; recognized by Global Account Manager, Global Director, and Site Manager
• Built Python + SQL NLP pipeline for multilingual customer feedback analytics; structured sentiment classification and trend signals surfaced in near real-time dashboards used by operational leadership for staffing and training decisions
• Built integrated Workforce Analytics platform revolving around Power Platform, SharePoint and Power BI that centralizes WFM data and activities, eliminating Operation-WFM silos, enabling internal auditing, visibility and transparency
• Supported global measurement and reporting for Customer Service lines of business, including internal review, WBR, MBR, QBR

Data Analyst Intern at Michelin (2024-10 – 2025-01)

• Designed and delivered automated MicroStrategy reporting suite and a centralized data dictionary, established single source of truth for plant-wide operations, reducing data inconsistency across engineering and quality teams
• Led Power Platform development and digital transformation pilots in collaboration with engineering, quality, and digital teams

Student Intern at Ministry of Foreign Affairs (Embaixada do Reino da Tailândia em Lisboa) (2023-06 – 2023-07)

• Produced economic and commercial intelligence reports for bilateral trade initiatives; automated treasury reporting via Excel and VBA, eliminating manual preparation and improving accuracy
• Supported translation and interpretation services (PT- EN - TH)

BA in Political Science (International Relations) – Chulalongkorn University (2020 – 2024)