Suphasuta Makkul

Experienced hospitality professional with over 20 years in hotel and resort operations, reservations, and guest services. Proven ability to lead diverse teams, manage multi-property operations, and deliver exceptional guest experiences. Seeking to contribute expertise as Resort Manager at Suriyapattana Co., Ltd., overseeing Khao Sok Boutique properties.

Operations & Reservations Manager at White Rose Management Co., Ltd. (2018-11 – Present)

• Supervised villa operations, housekeeping, maintenance, and gardening teams.
• Handled client requests, resolved operational issues, and ensured guest satisfaction.
• Managed reservations, quotations, and agent communications (direct and online).
• Oversaw purchasing, bookkeeping, and tax documentation.
• Conducted villa inspections and coordinated maintenance follow-ups.
• Designed staff schedules and optimized workflow for operational efficiency.

Secretary to CEO at Phetsirvichai Group (2017-03 – 2018-10)

• Coordinated CEO's daily operations and meetings.
• Managed ISO 9000 documentation and compliance.
• Oversaw administrative tasks across multiple business units.

Assistant Operations Manager at White Rose Management Co., Ltd. (2016-03 – 2017-03)

• Managed reservations, check-in/check-out, and guest services.
• Organized staff schedules and supervised daily operations.
• Maintained villa documentation, inventory, and purchasing.
• Coordinated maintenance and guest supply logistics.

Villa Manager at Samujana Co., Ltd. (2015-07 – 2016-02)

• Handle guest requested from beginning till guest check out.
• Hotel representative, ensuring guest satisfaction.
• Prepared financial documentation for accounting.
• Lead the team and solve the problem at the villa

Administrator at Samui Boat Lagoon Resort (2013-09 – 2015-07)

• Assisted GM with staff scheduling and operations.
• Managed hotel documentation, purchasing, payroll, and HR reporting.
• Controlled financial operations and inventory management.

Guest Service Agent at Samui Boat Lagoon Resort (2010-12 – 2013-09)

• Handled reservations, guest check-in/out, and customer inquiries.
• Supported accounting and legal documentation.

Guest Service Agent at The Park Samui (2009-01 – 2010-12)

• Managed reservations and guest services.
• Acted as hotel representative and supported accounting.

Administrator & Operator at Bangkok Airways Co., Ltd. (2006-01 – 2008-12)

• Coordinated staff schedules and airport operations.
• Managed purchasing, documentation, and logistics.
• Provided customer service for flight inquiries.

Guest Service Agent at Paradise Bungalow (2005-04 – 2006-01)

• Managed reservations, guest services, and accounting support.

Bachelor of Business Administration in Accounting – Tapee College (2003-01 – 2005-12)