Vivian Wiw

High-caliber Hospitality Professional with a diverse international background in premium dining and global production operations. Proactive and highly organized, with a proven ability to elevate guest satisfaction while independently managing critical back-of-house financial controls and daily auditing. Passionate about cross-cultural communication and driven to deliver exceptional operational standards in elite environments.

Food and Beverage Attendant at Marriott Resort and Spa Pattaya (2025-03 – Present)

Responsible for overseeing daily operations at the rooftop Japanese restaurant and bar. Expertly utilize the 7Rooms platform to manage reservations and seating, and the Opera Myfidelio system for streamlined order taking and billing. Trusted with key administrative duties, including the accurate reconciliation and closing of all daily financial accounts.

Food and Beverage Internship at MASON hotel Pattaya (2025-10 – 2026-01)

Took care of guests with a warm welcome and understanding of guests needs, provided good vide, advice and quick solutions to all problem, served wines and foods to guests to meet the luxury environment. Arranged table settings and maintained a tidy dining area, promptly resetting tables with willingness throughout the dinner. Always kept cleanliness as the top priority, and collaborated closely with other teams to achieve the goals.

Food Production Operator at Akita Foods Co., Ltd. (2022 – 2025)

• Managed the end-to-end production process for premium seafood, including Scallops, King Crab (Taraba), and Hairy Crab.
• Oversaw operations from the cultivation/harvesting stage (including onboard processing on fishing vessels) to final packaging and distribution.
• Conducted primary and secondary processing of seafood, ensuring adherence to strict international quality control (QC) and food safety standards, logistics for shipping processed products to key markets, including Japan and Russia.
• Collaborated effectively with a multicultural and international team to maintain seamless operational work flow and high production efficiency.

Box Office & Customer Relations Internship at SF Cinema Bowin (2020 – 2021)

• Managed all Box Office operations, including the sale of movie tickets and accurate cash and credit transactions.
• Provided front-line customer service, greeting and directing guests to enhance the overall cinema experience.
• Expertly promoted and processed various sales programs, membership cards, and seasonal ticket promotions.

Barista and Food Service Internship at CP All Public Co., Ltd. Kudsan Bakery & Coffee (2018 – 2019)

• Barista Operations: Specialized in preparing and serving a full range of specialty beverages and freshly baked goods from the Kudsan station.
• Customer Service Excellence: Provided exceptional front-line customer service to all patrons, handling inquiries, orders, and efficiently resolving minor customer issues.
• Sales & Transactions: Managed Point-of-Sale (POS) transactions for both Kudsan products and general 7-Eleven merchandise, accurately handling cash, credit, and digital payments.
• Hygiene & Compliance: Maintained strict food safety and hygiene standards (HACCP/GMP awareness) for all food preparation areas, equipment, and serving counters.
• Stock Management: Conducted inventory checks and restocked the Kudsan counter and shelving units to ensure optimal product display and continuous availability.

Certification in Food and Beverage International Program – Maru Cruise and Hotel Job Training School (Maru CHOT) (2025-09)

Higher Certificate in Vocational Education in Business Information Technology (BIT) – Warin Chamrap Industrial and Community Education College (2019 – 2021)

Certificate of Vocational Education in Marketing – Warin Chamrap Industrial and Community Education College (2016 – 2020)