Nitinon Chotananaphat

Ground Attendant with over 2 years of experience in passenger services and airport ground operations. Skilled in customer service, document verification, and coordinating with airport teams to ensure safe and efficient passenger handling. Strong communication, problem-solving, and teamwork abilities in fast-paced aviation environments.

Ground Attendant at Thai Airways International Public Company Limited (2023-07 – 2026-03)

• Provided customer support by handling passenger check-in, travel inquiries, and service requests in a high-volume service environment.
• Accurately verified and recorded passenger and travel document information using airline systems.
• Coordinated with internal teams to resolve operational issues and ensure smooth workflow across departments.
• Managed time-sensitive tasks such as boarding and passenger processing with attention to detail and accuracy.
• Communicated with diverse customers and stakeholders to deliver clear information and effective service solutions.
• Maintained service records and followed standard procedures to ensure consistency and operational accuracy.

Ground Attendant Internship at Thai Lion AIr (2023-01 – 2023-05)

• Assisted passenger check-in operations, baggage tagging, and preparation of flight documents.
• Supported boarding procedures by guiding passengers, making announcements, and ensuring orderly boarding flow.
• Assisted passengers requiring special assistance to ensure safe and smooth service.
• Coordinated with gate staff and cabin crew for document transfer and passenger boarding/deboarding processes.
• Supported aircraft-side operations and assisted in managing passenger flow.

President - MFU E-Sports Club at Mae Fah Luang University (2020 – 2021)

• Recruited and managed 200 participants for E-sports tournaments in university leagues.
• Planned event activities and collaborated with teams to ensure smooth competition operations.
• Promoted student engagement and participation in club and university E-sports activities.

Bachelor of Business Administration in Aviation Business Management – Mae Fah Luang University (2019 – 2023)