Wichanutch Phiwkham

My name is Wichanutch Phiwkham, a 25 year old. I’m Quality Engineer with experience in customer quality assurance within the automotive industry. I am passionate about quality improvement and problem-solving, with hands-on experience in root cause analysis, quality management systems, and vibration analysis.

I enjoy collaborating with cross-functional teams to address challenges and drive continuous improvement in products and processes. As a fast learner, I am always eager to develop new skills and contribute to organizational success.

Customer Quality Assurance Engineer, Electronic Steering Part Section at JTEKT Automotive (Thailand) Co., Ltd (2024-06 – Present)

• Receive and Handle Customer claim and complaint.
• Investigate and Analysis root cause of problem by use step Why-Why Analysis and QC 7 tools.
• Follow and Maintain Corrective countermeasure and Preventive countermeasure.
• Prepare and Make Claim and Complain report or 8D report.
• Respond Quality Gate and Final inspection, Improvement inspection point for guarantee to customer
• Support customer activity (Yearly audit and Improvement Quality Activity)
• Quality improvement such as Improvement deployment to production for addition productivity and reduce labor Q-Gate cost.
• Support Vibration analysis by CAT system.

Plant Inspection Intern at PTT Gas Separations Plant (2023-05 – 2023-10)

• Responsible for Condition Monitoring Locations For Pressure Vessel Project (CMLs).
• Analyze and set inspection points for equipment to standards.
• Plan equipment inspections for the inspector team. Learn Non-Destructive testing, inspection (NDT,NDI).

Bachelor degree in Mechanical and Automotive Engineering – King Mongkut's University of Technology North Bangkok (2020 – 2024)

Vocational Certificate in Automotive Mechanics – Rajamangala University of Technology Phra Nakhon, North Bangkok (2017 – 2020)