Consultant at Kızılay Teknoloji (2025-08 – 2025-12)
Turkish Red Crescent Donation Platforms (Website & Mobile Application)
- Analyzed and prioritized business requirements gathered from various business units.
- Documented functional requirements and prepared comprehensive analysis deliverables (business rules, requirements specifications, use cases, As-Is / To-Be process models).
- Modeled business processes and integration workflows for systems connected with the website and mobile app (Admin Panel, Payment Gateway, SAP, Firebase, SMS/E-mail Gateway, Google Analytics).
- Created wireframes and mockup designs for web and mobile (iOS/Android) applications.
- Facilitated requirement gathering and strategic decision-making meetings with business stakeholders.
- Planned and executed User Acceptance Testing (UAT) phases.
- Investigated operational and functional issues in the production environment and managed resolution workflows.
- Planned deployments and release schedules for change requests (CRs).
Business Analyst at GİB Teknoloji (2021-10 – 2025-08)
GİB INTRANET Project
- Conducted business rules and requirements analysis for tax- and regulation-focused public finance systems.
- Defined functional and non-functional requirements (performance, security, authorization, logging, data integrity).
- Analyzed financial data flows, control mechanisms, and risk parameters; adapted legislative regulatory changes into system requirements.
- Modeled business requirements for risk analysis and fraud detection mechanisms.
- Led requirement gathering sessions with business stakeholders and produced use cases, business rule documentation, process flowcharts, and functional specifications.
- Actively participated in Agile/Scrum ceremonies, including sprint planning and daily stand-ups.
- Designed user experience (UX)-focused interface mockups using Balsamiq.
- Tested REST/SOAP web service integrations to verify alignment with business requirements.
Business Analyst / Test Specialist at Etiya (2012-03 – 2021-10)
Telaura CRM Suite Project (CRM & Order Management Systems)
- Analyzed end-to-end PSTN (landline) service workflows initiated via Siebel CRM (new line installation, number allocation, number porting, line termination, etc.).
- Defined middleware integration layer processes to transmit service orders seamlessly to backend technical platforms.
- Established business rules for service activation and provision management (Order → Infrastructure Check → Number Assignment → Activation).
- Analyzed end-to-end data flows between CRM, technical infrastructure, and billing platforms.
- Bridged technical development teams and business units to clarify functional requirements.
- Participated in UAT, integration, and regression testing cycles, testing middleware services using Postman and SOAP UI tools.
- Supported data migration activities between Siebel CRM and Telaura during system rollout.
- Developed SQL scripts to monitor hourly and daily middleware service performance post-rollout and integrated them into automated alerting systems.
- Analyzed production incidents related to service activation and integration failures, participating in pre-release evaluation and go-live operations.
