Barış Topkara

Result-driven and strategic After-Sales Executive with over 25 years of experience steering service operations, dealer networks, and business development within the automotive, heavy machinery, and fleet telematics industries. Proven track record in scaling country-wide service operations, optimizing P&L performance, and managing large-scale authorized service networks (up to 375 centers). Expert in cross-functional leadership, CRM optimization, budgeting, and aligning local operations with global headquarters (Italy, France, Germany).

A mechanical engineer by training, adept at blending technical expertise with high-level commercial acumen to drive profitability and customer loyalty.

Turkey Service Manager at Same Deutz-Fahr (SDF) Turkey (2024-06 – 2026-06)

Subsidiary of SDF Italy, one of the world's leading manufacturers of tractors, diesel engines, and agricultural machinery.

• Directed technical, warranty, spare parts, and training operations across 375 authorized SDF service centers nationwide.
• Coordinated strategic operational processes between the Italy headquarters and the Turkey country office.
• Optimized service network performance to sustain the brand's position as the second-largest player in the Turkish tractor market.

After Sales Services Director at Arvento Mobile Systems (Brisa - Sabancı Holding) (2023-01 – 2024-05)

Market leader in fleet management and vehicle tracking systems, operating under Sabancı Holding.

• Reported directly to the Deputy General Manager of Technology and R&D.
• Lead and mentored a central after-sales service team of 7 specialists.
• Oversaw end-to-end after-sales activities, installations, maintenance, and warranty processes for 107 authorized service centers across Turkey.
• Formulated annual after-sales budgets, tracked P&L targets, and executed performance evaluation metrics.
• Managed monthly service billing, financial tracking, and CRM/ticketing workflows.
• Headed field tests, demo deployments, and training workshops for new product installations.
• Audited competitors' pricing models and service operations to implement strategic benchmarks.
• Provided high-level technical support and guidance to international distributors.

After Sales Services Regional Manager at MAN Kamyon ve Otobüs Tic. A.Ş. (2014-10 – 2023-01)

• Managed operational standards and business relations for 9 dedicated MAN & Neoplan truck and bus dealerships across Turkey.
• Aligned dealer networks with global brand standards and headquarters' operational strategies.
• Structured short, medium, and long-term spare parts sales targets and strategic plans with dealers.
• Monitored, analyzed, and reported the achievement of spare parts and specialized product sales targets.
• Spearheaded regional CRM initiatives and executed technical training workshops for dealership spare parts teams.
• Conducted regular market benchmarking on competitor pricing and operational structures.

After Sales Services Manager at Groupe PSA (Peugeot) (2005-10 – 2014-10)

• Executed and managed regional after-sales business plans in strict alignment with Groupe PSA global standards.
• Controlled annual after-sales budgeting, turnover optimization, and profitability analytics.
• Maximized workshop utilization, equipment efficiency, and personnel productivity.
• Supervised regional spare parts inventory management and warranty claim processes.
• Launched commercial marketing campaigns for services and systematically tracked ROI.
• Maintained corporate relations with government agencies, insurance firms, and suppliers while mitigating portfolio risks.
• Served as the company HSE (Health, Safety, Environment) Representative and 5S Team Leader.

Service Assistant Manager at Renault Mais A.Ş. (2003-11 – 2005-10)

• Assisted in overseeing daily workshop operations, customer satisfaction metrics, and service team coordination.

Service Advisor at Ere Otomotiv A.Ş. (2000-10 – 2003-11)

• Managed front-line customer relations, vehicle diagnostics intake, and service scheduling.

Bachelor of Science in Mechanical Engineering – Süleyman Demirel Üniversitesi (1994 – 1999)

High School Diploma – Gazi Anadolu Lisesi (1990 – 1993)