Ceren Mizrak

Customer Support Specialist with experience in handling customer inquiries via chat and email. Strong communication skills and able to stay calm under pressure. Native Dutch speaker with good English skills, focused on providing fast and friendly customer service.

Customer Service Agent at Foundever (2025-07 – Present)

• Providing customer support via phone (call center)
• Working with performance KPIs (quality, speed, customer satisfaction)

Team Leader / Customer Support Agent at ETB Group (2020-11 – 2025-04)

Customer Support Agent (3 years) and Team Leader (2 years)

• Managed customer interactions via email, chat, and phone
• Resolved customer issues and escalations
• Led and supported a team of customer service agents
• Monitored performance and provided coaching and feedback
• Handled escalated cases and complex customer issues
• Improved team efficiency and service quality

Guest Relations Support (Aegean Region) at Corendon (2015 – 2019)

• Supported guest relations and tour representatives across the Aegean region
• Assisted travelers with on-site issues and requests
• Acted as communication link between guests and local operations
• Ensured high customer satisfaction during travel experience

Traffic Operations / Support at Corendon Netherlands (2010 – 2015)

• Supported operational processes in airline/travel logistics
• Coordinated communication between internal departments
• Assisted in scheduling and traffic operations tasks
• Worked in a fast-paced, high-pressure environment

Tourism & Hospitality – ROC OF AMSTERDAM (2003 – 2006)