Cherry Pink Obero

Customer Service Agent at Hallmark Aviation Services, LP (2025-08 – Present)

Perform a variety of duties at an airport including assisting customers with fare quotes and boarding gate functions. Perform assignments at multiple airport locations including check-in counter, ticket counter, airport lobby, baggage counter, gate check-in, control center, bag room, and ramp.

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions
• Perform assignments at the check in counter, ticket counter, airport lobby, baggage counter, gate check-in, control center, other functional areas, or rotation through all areas including bag room, ramp, and other terminals
• Maintain appropriate and professional interaction with airline passengers, clients, and crew
• Complete accurate cash handling transactions, manifests, and labelling
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially

Personnel Specialist at CA Public Utilities Commission (2024-01 – 2024-11)

Interpreted and applied intricate civil service laws, policies, and directives when completing all transactions. Processed personnel and payroll transactions such as appointments, separations, benefits applications, and miscellaneous employment/payroll changes into the State Controller's Office database ensuring all control agency deadlines are met.

• Interpreted and applied intricate civil service laws, policies, and directives when completing all transactions
• Processed personnel and payroll transactions such as appointments, separations, benefits applications, and miscellaneous employment/payroll changes into the State Controller's Office database ensuring all control agency deadlines are met
• Processed State Disability and Non-industrial Disability Insurance claims
• Certified and processed all attendance and timekeeping
• Audited, reconciled, and keyed attendance into the State Controller's California Leave Accounting System

Office Technician at Department of Industrial Relations (2022-02 – 2023-12)

Performed a wide variety of the most difficult clerical duties for the BOFE program in support of the Labor Code Law Enforcement. Resolved and responded to Public Information Duties at the counter and over the phone.

• Performed a wide variety of the most difficult clerical duties for the BOFE program in support of the Labor Code Law Enforcement
• Resolved and responded to Public Information Duties at the counter and over the phone
• Processed intakes and complaints, Public Records Act requests, and reports

Office Assistant at Aurora Environmental Services, Inc. (2020-07 – 2021-08)

Supported the Owner, VPs, and Environmental Specialists in all aspects of administrative tasks. Handled front desk duties and processed payroll and timekeeping.

• Supported the Owner, VPs, and Environmental Specialists in all aspects of administrative tasks
• Handled front desk duties
• Answered incoming and outgoing calls, mail, and packages
• Processed payroll and timekeeping, accounts receivables/payables using Quickbooks

Clerical Substitute at Mt. Diablo Unified School District (2011-10 – 2020-07)

Substituted for various roles including School Office Manager, Administrative/Senior/Activities/Attendance Secretary, Registrar, Scheduler and Dispatcher, Accounting and Payroll Clerk, Mail Clerk, and other support positions.

• Substituted for various roles such as School Office Manager, Administrative/Senior/Activities/Attendance Secretary, Registrar, Scheduler and Dispatcher, Accounting and Payroll Clerk, Mail Clerk, Instructional Media Asst., and Special Education Asst.

Office Assistant at Global Las Vegas Int'l (2013-01 – 2015-11)

Supported the staff in all aspects of administrative tasks.

• Supported the staff in all aspects of administrative tasks

Office Assistant at Aries Appliance Services (2011-12 – 2013-10)

Supported the staff in all aspects of administrative tasks.

• Supported the staff in all aspects of administrative tasks

Associate in Science in Business – Diablo Valley College (2018)

Certificate of Accomplishments in Office Professional Essentials – Diablo Valley College (2014)

Bachelor of Arts in Business Journalism – Polytechnic University of the Philippines