Devashna Lal (Warsha)

Accomplished, articulate, results-oriented, and innovative professional with solid experience in hospitality and customer service field. Recognized for interpersonal skills, versatility, creativity, sound judgment, and problem-solving. Strong collaborative work ethic on resolving issues while building trust and relationships.

Guest Service Front Desk Representative at SpringHill Suites by Marriott International, Inc. (2018-01 – 2021-12)

• Successfully managed and supervised front desk services, handled client relations and worked toward successful resolution of any issues.
• Incorporated a new computer software program in hotel operations and ensured seamless transition.
• Built and mentored a strong team and establishing the reputation as most "Client-Responsive" team in corporate structure by providing exceptional service and understanding of client needs.
• Developed and maintained solid working relations with clients, vendors, and outside service providers on resolving issues of concern while being very sensitive to their needs.

Front Office Associate at Marriott San Ramon (2021-01 – 2023-12)

Sales Representative at Pharma Ace Fiji Ltd. (2012-01 – 2018-12)

• Responsible for client orders, inventory control, and sales.
• Identified sales opportunities and promoted merchandise.
• Initiated client feedback system, enhancing product offering and increasing repeat business.

Diploma in Hotel Management Front and Back of House, and Food and Beverage – Fiji School of Hospitality (2009-01 – 2011-12)