Elçin Tokatlı

Call Center Agent - First Contact Service

(2025-11)

• Call Center Agent providing customer support for Pizza Hut USA through inbound calls.
• Handled customer inquiries, processed orders, and resolved complaints in a professional manner.
• Communicated effectively in English to ensure high levels of customer satisfaction.
• Managed customer interactions with a problem-solving and service-oriented approach.

German & English Translator / Sworn Translator - Sky Tercüme

(2025-03 - 2025-08)

• Translate a wide range of documents including legal, commercial, academic, and personal texts between Turkish, German, and English with high accuracy and attention to detail.
• Provide sworn translation services authorized by a notary, ensuring official documents meet legal standards and terminological accuracy.
• Handle direct communication with clients to clarify project requirements, provide status updates, and ensure timely delivery of translations.
• Conduct thorough proofreading, editing, and quality assurance to maintain consistency, clarity, and correctness across all translated materials.
• Collaborate with colleagues and clients to continuously improve translation workflows and incorporate feedback effectively.

Erasmus+ Intern - University of Duisburg-Essen - Essen, Germany

(2023-07 - 2023-09)

• Explored and familiarized myself with the university environment.
• Conducted basic research and source gathering in the university library.
• Carried out thesis research for my own bachelor's project.
• Experienced German culture and improved language skills through daily interactions.

Bachelor Degree - German Translation and Interpretation Department - Trakya University (2020 - 2024)

Certificate - German Preparatory Class - Trakya University School of Foreign Languages (2019 - 2020)

High School Diploma - Istanbul Üsküdar High School (2014 - 2018)