Call Center Agent - First Contact Service
(2025-11)
- Call Center Agent providing customer support for Pizza Hut USA through inbound calls.
- Handled customer inquiries, processed orders, and resolved complaints in a professional manner.
- Communicated effectively in English to ensure high levels of customer satisfaction.
- Managed customer interactions with a problem-solving and service-oriented approach.
German & English Translator / Sworn Translator - Sky Tercüme
(2025-03 - 2025-08)
- Translate a wide range of documents including legal, commercial, academic, and personal texts between Turkish, German, and English with high accuracy and attention to detail.
- Provide sworn translation services authorized by a notary, ensuring official documents meet legal standards and terminological accuracy.
- Handle direct communication with clients to clarify project requirements, provide status updates, and ensure timely delivery of translations.
- Conduct thorough proofreading, editing, and quality assurance to maintain consistency, clarity, and correctness across all translated materials.
- Collaborate with colleagues and clients to continuously improve translation workflows and incorporate feedback effectively.
Erasmus+ Intern - University of Duisburg-Essen - Essen, Germany
(2023-07 - 2023-09)
- Explored and familiarized myself with the university environment.
- Conducted basic research and source gathering in the university library.
- Carried out thesis research for my own bachelor's project.
- Experienced German culture and improved language skills through daily interactions.
