Esra Gündü

Results-driven International Patient Coordinator with hands-on experience in IVF treatment coordination, medical tourism, and international patient relations. Proven ability to manage 500–600 international patient inquiries monthly, contribute to approximately 30–40 IVF treatment starts, and build long-term trust through empathetic, cross-cultural communication while collaborating with multidisciplinary medical teams.

International Patient Coordinator at Bahçeci Fulya IVF Center (2026-05 – Present)

• Managed 500–600 international patient inquiries monthly through WhatsApp, email, and CRM platforms.
• Contributed to 30–40 IVF treatment starts each month via personalized follow-up and relationship management.
• Coordinated the complete patient journey from consultation to treatment and pregnancy follow-up.
• Maintained patient records using Kommo, CRM, and internal clinic systems, earning positive Trustpilot reviews.
• Acted as the primary liaison between international patients and IVF specialists, ensuring accurate communication and continuity of care.

International Patient Coordinator at Denthouse Dental Clinic (2026-01 – 2026-05)

• Managed treatment coordination for international dental patients, ensuring a seamless experience.
• Scheduled appointments and facilitated effective communication between patients and clinicians.
• Assisted patients throughout their dental journey, enhancing overall satisfaction.

European Solidarity Corps Volunteer at Catfarm Education, France (2025-03 – 2025-12)

• Facilitated Erasmus+ workshops and intercultural learning activities to promote global understanding.
• Supported project coordination and logistics, enhancing community engagement initiatives.
• Managed social media content and community engagement for international Erasmus+ projects.

Export Manager Assistant at Safires Cosmetics (2024-09 – 2025-01)

• Coordinated in managing international sales and export operations for cosmetic and personal care products.
• Represented Safires Kozmetik at international trade fairs and B2B events, enhancing brand visibility.
• Conducted product presentations and engaged in sales negotiations with international distributors and buyers.

Educational Consultant at Global Vision International Education Consultancy (2024-05 – 2024-08)

• Provided expert consultation to students seeking international education programs, including language courses and longterm study opportunities.
• Assisted students with application procedures, ensuring all documentation was complete and accurate.
• Guided pre-departure preparation, equipping students with essential knowledge for their overseas experiences.

English Teacher at Boğaziçi Schools (2023-12 – 2024-03)

• Developed engaging lesson plans to teach English to children in a private school setting.
• Fostered a creative learning environment that encouraged student participation and enthusiasm.
• Utilized innovative teaching methods to enhance language acquisition and comprehension skills.

B.A. in American Culture and Literature – Ege University (2019 – 2023)

American Studies – Universität Regensburg (2022 – 2022)