Melisa Kor

International patient coordinator with experience in medical tourism, sales, and client communication. Skilled in managing international patient journeys and converting inquiries into confirmed treatments. Fluent in Turkish, English (B2), and Russian.

International Patient Specialist & Front Office Executive at FOCUS DENTAL CLINIC (2022-01 – Present)

• Managed full-cycle international patient acquisition and treatment coordination from first contact to post-treatment follow-up
• Increased revenue by converting qualified leads into confirmed treatment plans through consultative and solution-oriented sales approach
• Handled high-volume international communications across WhatsApp, Instagram, and email with a conversion-focused strategy
• Coordinated appointment scheduling, treatment processes, and payment operations between patients and medical teams
• Built strong patient relationships by providing personalized communication and continuous support throughout the treatment journey
• Monitored feedback and service quality metrics to improve patient satisfaction and operational performance

Public Relations Specialist & Clinic Manager at DENTIST TRAVEL TURKEY (2021-01 – 2022-12)

• Managed daily clinic operations ensuring efficiency, workflow optimization, and service quality standards
• Led team coordination, task distribution, and operational planning to improve productivity
• Improved patient experience processes, increasing satisfaction and retention rates
• Monitored sales performance and supported revenue growth through operational improvements
• Acted as a key communication point between patients, doctors, and administrative staff

Dental Assistant at ESTETİKA PRIVATE ORAL AND DENTAL HEALTH CLINIC (2020-01 – 2020-04)

• Assisted dentists during clinical procedures and supported patient care processes
• Prepared treatment rooms and ensured hygiene and sterilization standards
• Supported patient communication and basic front desk operations

Front Office Executive at AĞANLAR SHIPYARD (2019-01 – 2020-12)

• Managed front desk operations and client communication
• Handled administrative tasks and coordinated daily office workflows
• Provided customer support and ensured smooth communication between departments

Sales Advisor at SOCRATES BUTIQUE (2018-01 – 2019-12)

• Delivered customer-focused sales support and product recommendations
• Increased sales through active client engagement and upselling strategies
• Maintained high customer satisfaction through personalized service

Front Office Associate at DIBEK HOMES VILLA&HOME (2016-01 – 2017-12)

• Assisted guests with check-in, reservations, and general inquiries
• Supported front office operations during peak seasonal periods
• Ensured smooth guest experience and hospitality service standards

Business Administration (Open Education) in Business Administration – Anadolu University (2019-01)