International Patient Specialist & Front Office Executive at FOCUS DENTAL CLINIC (2022-01 – Present)
- Managed full-cycle international patient acquisition and treatment coordination from first contact to post-treatment follow-up
- Increased revenue by converting qualified leads into confirmed treatment plans through consultative and solution-oriented sales approach
- Handled high-volume international communications across WhatsApp, Instagram, and email with a conversion-focused strategy
- Coordinated appointment scheduling, treatment processes, and payment operations between patients and medical teams
- Built strong patient relationships by providing personalized communication and continuous support throughout the treatment journey
- Monitored feedback and service quality metrics to improve patient satisfaction and operational performance
Public Relations Specialist & Clinic Manager at DENTIST TRAVEL TURKEY (2021-01 – 2022-12)
- Managed daily clinic operations ensuring efficiency, workflow optimization, and service quality standards
- Led team coordination, task distribution, and operational planning to improve productivity
- Improved patient experience processes, increasing satisfaction and retention rates
- Monitored sales performance and supported revenue growth through operational improvements
- Acted as a key communication point between patients, doctors, and administrative staff
Dental Assistant at ESTETİKA PRIVATE ORAL AND DENTAL HEALTH CLINIC (2020-01 – 2020-04)
- Assisted dentists during clinical procedures and supported patient care processes
- Prepared treatment rooms and ensured hygiene and sterilization standards
- Supported patient communication and basic front desk operations
Front Office Executive at AĞANLAR SHIPYARD (2019-01 – 2020-12)
- Managed front desk operations and client communication
- Handled administrative tasks and coordinated daily office workflows
- Provided customer support and ensured smooth communication between departments
Sales Advisor at SOCRATES BUTIQUE (2018-01 – 2019-12)
- Delivered customer-focused sales support and product recommendations
- Increased sales through active client engagement and upselling strategies
- Maintained high customer satisfaction through personalized service
Front Office Associate at DIBEK HOMES VILLA&HOME (2016-01 – 2017-12)
- Assisted guests with check-in, reservations, and general inquiries
- Supported front office operations during peak seasonal periods
- Ensured smooth guest experience and hospitality service standards
