Levent Seflek

Proactive Operations & Customer Success Specialist with 10+ years of experience across U.S. and international markets. Proven track record in fully remote environments, specializing in account retention, complex escalation resolution, and workflow optimization. Skilled at bridging the gap between technical operations and customer satisfaction, consistently delivering 95%+ CSAT and maintaining 100% SLA compliance in high-volume, regulated settings.

A decisive problem-solver who eliminates operational friction, builds long-term client loyalty, and ensures seamless service delivery. Proficient in Salesforce, HubSpot, Zendesk, Jira, Avaya, Power Automate, and Advanced Excel.

Operations Support Specialist (Freelance) at Social Dede LLC (2026-01 – Present)

• Managed a portfolio of U.S.-based clients, acting as the primary point of contact for conflict resolution, account retention, and service inquiries.
• Coordinated with third-party vendors and service partners to resolve technical escalations and ensure compliance with service standards.
• Negotiated service agreements and renewal terms, ensuring long-term client engagement and revenue stability.

Partner Relations Consultant at CottGroup / Boss (2026-04 – 2026-07)

• Managed customer retention processes and maintained maximum SLA compliance across complex commercial contracts for global brands.
• Streamlined customer tracking and high-volume portal ticket management by implementing automated workflows (Power Automate) and advanced data tracking systems, significantly reducing operational friction.
• Coordinated seamless service delivery by directly bridging the gap between the Sales team's commitments and the Technical Operations workflows.

Post-Sales & Warranty Specialist at Inktel LLC (2022-03 – 2025-09)

• Managed end-to-end warranty adjudications for a major tire manufacturer; assessed claims accuracy and coordinated returns logistics.
• Acted as the primary liaison between the brand and 3rd-party service contractors/installers to resolve disputes and validate service completion.
• Achieved consistently high FCR (First Contact Resolution) while driving revenue through cross-selling tire protection plans and related accessories.
• Maintained 100% SLA compliance on case documentation within Salesforce, reducing claim processing time by streamlining communication loops.

Customer Service Representative at Social Security Administration (2021-01 – 2022-02)

• Processed regulated inquiries with 98%+ accuracy. Resolved escalations with empathy, clarity, and compliance adherence.

Account Manager (Property) at Bluegreen Vacations (2018-10 – 2020-12)

• Managed 100+ property owners; improved satisfaction by 15% via proactive communication. Delivered presentations and closed new sales opportunities.

F&I Sales Closer at Coggin Honda of Orlando (2015-08 – 2018-10)

• Led financial approvals, contract execution, and high-rate sales closing. Increased profit per unit via warranty and protection-plan upsells.

M.A. in Communication & Media – New York Institute of Technology (2014)

B.A. in Advertising – Eastern Mediterranean University (2007)