Hatice Kınık

Customer Service and Operations professional with international customer-facing experience, including previous customer service work at Binance and an international customer service project at Teleperformance. Experienced in customer communication, issue resolution, escalation handling, process accuracy and fast-paced, high-volume environments. Strong written English, native Turkish and professional experience in English-language environments.

Additional technical and aviation experience supports structured problem-solving, attention to detail and the ability to understand complex products.

Customer Service Operations Specialist at Teleperformance (2023-01 – Present)

• Work on an international customer-facing project in a structured, service-focused operations environment.
• Resolve customer enquiries and issues accurately while maintaining professional communication and service quality.
• Coordinate information across customer and internal workflows and handle time-sensitive cases with attention to detail.
• Use strong written English to communicate clearly and consistently across customer interactions and internal processes.

Customer Service Representative at Binance

Previous Experience

• Provided customer support within an international cryptocurrency and fintech environment.
• Handled customer enquiries, investigated issues and communicated solutions clearly and professionally.
• Worked with customer-facing processes requiring accuracy, confidentiality, attention to detail and adherence to internal procedures.
• Supported customers with digital products and financial/crypto-related concerns in a fast-paced environment.

Visa & Passport Reviewer at Gozen Security (2022-04 – 2022-05)

• Reviewed travel and identity documentation with strong attention to detail, consistency and compliance with procedural requirements.
• Identified documentation issues and inconsistencies while applying established procedures accurately.

English Language Teacher at World Languages Association (2021-06 – 2021-12)

• Delivered English language instruction and adapted communication to different learner needs.
• Strengthened explanation, interpersonal communication and active listening skills in a people-facing environment.

Aircraft Maintenance Technician at Pegasus Airlines (2019-09 – 2020-09)

• Worked in a safety-critical commercial airline environment requiring accuracy, procedural compliance and effective teamwork.
• Built hands-on exposure across Boeing 737NG, Airbus A320 CEO and Airbus A320/A321 NEO aircraft.
• Maintenance experience logbook documents 182 entries and 227.63 maintenance hours across inspection, removal/installation, troubleshooting, servicing/ground handling, functional and operational testing, repair and engine run-up activities.
• Developed structured problem-solving and technical documentation skills transferable to technical customer support and fintech operations.

Associate Degree in Aircraft Technology – Kapadokya University (2018 – 2020)

Associate Degree in Business Administration & Management – Istanbul University-Cerrahpaşa (2021 – 2021)