Lahcen Angst
Languages Translation Expert
Bu kişiyi işe al
Bu adaya doğrudan iş teklifi gönderin
Hakkında
Multilingual Sales & Business Development professional with 10+ years of international experience in luxury hospitality. Skilled in VIP and high-net-worth client management, upselling strategies, and revenue growth. Proven ability to build trust across cultures, manage complex client needs, and drive measurable business results. Focused on remote Sales, Business Development, and Client Success roles.
Deneyim
Guest Relations & Upselling Specialist / Chef de Rang at Bürgenstock Resort (2014-01 – 2017-12)
- Managed VIP and international guest relations in a 5-star luxury environment
- Increased per-guest revenue through structured upselling strategies
- Delivered service excellence under high expectations, maintaining repeat client loyalty
- Collaborated with cross-functional teams to optimize service delivery and guest satisfaction
Chef de Rang at Hermitage Hotel (2017-01 – 2017-01)
- Assisted in premium guest management and upselling initiatives
- Ensured seamless service for high-net-worth international clients
Chef de Rang at Swiss Holiday Park (2017-01 – 2022-12)
- Provided high-quality service and implemented upselling of premium offerings
- Strengthened client retention through personalized engagement
Service & Guest Relations at Riad Jona (2014-01 – 2014-12)
- Managed international guest experiences in a 4-star boutique environment
- Developed early upselling and client service skills
Career Break / Professional Development at Self-Directed (2025-12 – Present)
Transitioning to remote Sales and Business Development roles
- Market research, strategy building, and structuring a 90-day business plan
- Improving Spanish proficiency and digital sales skills
Eğitim
Bachelor of Arts in Literature – Universität XYZ (2013-01)
