Sarp Çakıcı

Business Analyst (Customer Acquisition Domain) at ODEABANK / AMARİS CONSULTİNG (2026-04 – Present)

Analyzed business requirements and prepared functional analysis documents for Login and Remote Customer Acquisition enhancements.
Investigated production incidents through log analysis and collaborated with development teams to identify root causes and resolve defects.
Performed impact analysis for change requests and supported the implementation of new features and process improvements.
Collaborated with business stakeholders, developers, and QA teams throughout analysis, testing, and production deployment phases.
Supported API validation, data analysis, and testing activities using Postman, Jira, SoapUI, MSSQL, and Azure DevOps.

Digital Banking and Payment Systems Business Analyst at ALTERNATİFBANK / MAROTEKNOLOJİ (2025-01 – 2026-02)

Led Login & Remote Customer Acquisition domain as primary BA; coordinated business and development teams for digital banking projects.
Owned end-to-end business analysis for regulatory-compliant digital banking solutions, including requirements, solution design, scope, impact & risk analysis, and functional documentation.
Supported Loans & Cards domain projects through analysis, testing, and production go-live phases.
Worked on Mobile Banking (Native) and Internet Banking (Web) channels.
Tools: Azure DevOps, Postman, SoapUI, MSSQL, Figma.

Product Owner / Project Manager at NETBT CONSULTING SERVICES (2024-02 – 2025-01)

Led banking products including e-Ledger, Direct Debiting System, and e-Bank Statement as Product Owner and Project Manager.
Acted as the primary client contact, ensuring on-time and in-scope delivery across the full project lifecycle.
Owned product backlog management, sprint prioritization, and workload planning for development teams. Managed sprint planning, daily stand-ups, and retrospectives.
Coordinated documentation, business analysis, development, QA, UAT, and go-live activities to ensure customer satisfaction.
Tools: JIRA, Postman, SoapUI, Trello, Figma, MS Project, SAP.

Business Analyst at TURKCELL / FUTURE MOBILE SOFTWARE SOLUTIONS (2022-10 – 2024-02)

Worked as a Business Analyst on a Mobile AI Chatbot SDK used across enterprise mobile solutions, involving 20+ stakeholders.
Owned sprint backlog preparation and delivered business analysis and test case documentation in Turkish and English.
Conducted QA testing and supported business units during UAT phases.
Tools: JIRA, Confluence, Trello, Postman, Vyzor.

Business Analyst at TELEPERFORMANCE TURKEY (2020-02 – 2022-10)

Delivered business analysis, user manuals, user documentation, and test planning for software projects serving internal and external customers.
Documented business requirements across customer-facing and internal departments.
Supported international software integration projects with partners in Greece and Egypt, covering analysis, documentation, testing, and language support.
Created UI mockups and wireframes using Figma and Balsamiq.

Software Developer Intern at ECZACIBAŞI GIESECKE & DEVRIENT E-CARD ELECTRONIC CARD SYSTEMS (2018-07 – 2018-09)

Participated in end-to-end analysis, development, testing, and integration of an internal production KPI reporting tool.
Developed a console-based application connected to the company database to generate production KPI outputs.
Designed the data access layer and user interface using C# and MSSQL.
Completed testing and integration, delivering a production-ready solution successfully.

Intern at OZYEGIN UNIVERSITY TECHNOLOGY TRANSFER OFFICE (2018-02 – 2018-06)

Supported the team with research project documentation and filing, English–Turkish translations, and presentation preparation.
Assisted with administrative and coordination tasks, including visitor management and documentation support.

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