Shauna Crewe

Results-driven customer operations professional with over three years' experience in high-volume, client-facing environments. Proven ability to manage customer relationships, oversee front-of-house and administrative functions, and support business operations to a consistently high standard. Recognised for professionalism, strong communication, and accountability.

Open to strategic career moves across industries where operational efficiency, customer experience, and team collaboration are valued.

Customer Operations & Client Services Coordinator - Peter Mark, Newry - Newry

(2021-09)

• Managed end-to-end client experience in a high-standard, fast-paced service environment
• Led client consultations, ensuring expectations were clearly understood and consistently met
• Coordinated front-of-house operations including call handling, appointment scheduling, rescheduling, and enquiry management
• Supported daily business operations by working closely with senior staff to maintain workflow efficiency and service standards
• Oversaw the salon's social media presence, producing promotional content aligned with business objectives

Retail Operations Assistant - Mace, Meigh - Meigh

(2021-08 - 2022-05)

• Delivered consistent customer service in a fast-paced retail environment
• Managed cash handling, stock organisation, and incoming deliveries
• Supported daily operations through effective communication and teamwork

A-Level Equivalent - Hairdressing - The Academy, Newry (2021 - 2024)

GCSEs - English, Maths, and Business Studies - St Paul's High School, Bessbrook (2015 - 2021)