Shiela Ramos

Compliance & Operations professional with 11+ years of experience supporting highly regulated environments through disciplined onboarding, documentation management, and audit‑ready compliance workflows. Proven ability to manage high‑volume personnel compliance, renewals tracking, and cross‑functional coordination across Compliance, Operations, IT, and external stakeholders. Adept at maintaining traceable evidence libraries, improving compliance processes, and ensuring regulatory obligations are met accurately and on time.

Licensed Insurance Broker at National Life Group (2019-06 – Present)

• Support compliant client onboarding and documentation collection in accordance with carrier, regulatory, and privacy requirements.
• Maintain accurate, audit-ready client records and acknowledgments to ensure traceability and compliance.
• Coordinate with underwriting, operations, and compliance teams to resolve documentation gaps and meet processing timelines.

Credentialing Operations Supervisor at AMN Healthcare (2018-08 – 2020-06)

• Oversaw end‑to‑end personnel compliance operations across multiple regulated healthcare clients, ensuring adherence to CMS, Joint Commission, and state requirements.
• Supervised and supported a team of 20+ analysts responsible for onboarding, compliance tracking, and renewals management.
• Maintained audit‑ready credentialing systems and documentation repositories, ensuring accuracy, traceability, and data integrity.
• Served as escalation point for compliance issues, audits, and documentation discrepancies, ensuring timely resolution.
• Implemented workflow and system improvements that reduced documentation errors and improved turnaround times.

Team Lead, Sr. Credentialing Analyst at AMN Healthcare (2016-06 – 2018-08)

• Directed daily credentialing and compliance workflows including primary source verifications, background checks, and regulatory documentation.
• Monitored and tracked expirations for licenses, certifications, and immunizations; proactively initiated renewals to prevent compliance lapses.
• Maintained complete, traceable compliance records to support internal and external audits.
• Collaborated cross‑functionally with Recruitment, Compliance, Operations, and external partners to ensure timely onboarding.
• Mentored and trained analysts on compliance standards, documentation accuracy, and audit expectations.

Compliance Coordinator/Data Analyst at AMN Healthcare (2015-06 – 2016-06)

• Coordinated compliance onboarding workflows for providers and contractors, ensuring completion of background checks, credential verification, and regulatory documentation prior to system access or assignment.
• Maintained audit‑ready compliance records and evidence libraries in credentialing and vendor‑management systems.
• Managed ongoing compliance tracking and renewals, monitoring expirations to prevent lapses in required credentials.
• Partnered with Operations, Compliance, Recruiting, and external agencies to resolve documentation gaps and ensure timely onboarding and offboarding.
• Supported audit preparation by compiling accurate, complete, and traceable compliance documentation.
• Contributed to compliance process improvements that increased efficiency and reduced onboarding delays.

Membership Director at YMCA (2014-06 – 2015-06)

• Managed onboarding, access control, and record-keeping processes in accordance with organizational policies and safety standards.
• Ensured accurate documentation, data integrity, and compliance with internal operational requirements.
• Recruited, trained, and supervised staff while enforcing procedural and policy adherence.

Bachelors of Arts in Business Leadership – University of Arizona Global (2014-08 – 2017-01)

Associates in Social Science – Palomar College