Andy Chau

Results-oriented Senior Technical Program Manager with over 20 years of experience in the technology and networking sectors. Expert in managing complex end-to-end delivery for networking devices and cloud-based software collaboration, spanning from New Product Introduction (NPI) to Mass Production (MP). Proven ability to establish long-term partnerships with Tier-1 global clients and manage large-scale cross-functional teams across Taiwan, China, and the USA.

As a Malaysian citizen with deep professional roots in Taiwan.

● Project Governance: Standardized the product development lifecycle (NPI--> GA) for multi-hardware platforms, ensuring high-quality delivery across multiple ODM and telecom partners.

● Operational Efficiency: Led weekly status reviews and issue triage, establishing execution KPIs that drove project closure for a million-unit deployment with a major Taiwan telecom.

● Cross-Departmental Leadership: Coordinated between R&D, factory teams, and customers to ensure deployment readiness and technical alignment.

● Workflow Optimization: Translated customer and ISP requirements into scalable technical workflows, balancing risk and delivery under aggressive timelines.

● Issue Resolution: Conducted technical deep dives and log analysis to resolve complex integration issues during deployment.

● Cost Management: Delivered efficiency improvements, including an MQTT on-demand feature that reduced cloud operational costs by 80%.

● System Migration: Led a major platform migration from GCP to ClearBlade, ensuring 24/7 service continuity and zero-interruption on active end-users during system migration.

B.S. in Computer Science | Iowa State University, USA.