Inspector at BPO Call Center (2025-07 – Present)
- Review and inspect whether the clients' requirements and complaints were properly addressed or escalated.
- Update the daily and real-time announcements and notices, including business news.
- All staff are capable of receiving and responding with the latest and correct information when clients request it.
- Establish a schedule for the on job training and routine examinations.
- Arrangement of manpower shifts and discussion with the team leader.
- Preparation and submission of daily, weekly, and monthly work reports
Operation Manager at Dahan Entertainment (2024-01 – 2025-06)
- Standardize test schedules and methodologies.
- Coordinate cross-departmental activities, including promotional and marketing festivals; develop standard processes and content.
- Communicate with game providers regarding promotion rules and regulations; translate and edit internal documents.
- Maintain business relationships with vendors and partners.
- Train, recruit, and develop team members.
- Analyze data to create new promotions or festivals.
Account Manager / CS Manager / Senior Customer Service Representative at SW Tech (2017-04 – 2023-11)
- Maintain client information and contacts.
- Collect and address client feedback, collaborating with multiple departments to provide solutions and improvements.
- Discuss promotion rules and regulations with game providers and perform internal translations and edits (Mandarin).
- Build and maintain business relationships through client visits.
- Manage team schedules, including duty shifts and on-the-job training.
- Resolve and record customer complaints, and collect feedback on games.
- Oversee new system setups, test and confirm data information, and monitor system features.
Crisis and Customer Relationship Management Manager at MF Tech (2015-07 – 2017-04)
- Manage team member shifts and schedules, including on-the-job training.
- Resolve and record customer complaints, collecting system errors for supervisors.
- Collaborate with IT and Marketing for troubleshooting.
- Monitor accounts products in and out data and system functionality, ensuring accurate records.
- Prepare monthly reports for team performance and system evaluations.
- Assist with sportsbooks promotions and workflow management.
Crisis Management Operator at DF Group (2014-06 – 2015-06)
- Collect and file customer account data.
- Confirm and escalate abnormal situations to relevant teams.
- Collaborate with the CS department for training and online support.
- Manage and record unauthorized accounts and IPs.
- Handle player personal information.
- Sportsbook operation assist (America Football)
Guest Service Officer at Marina Mandarin, Singapore (2012-11 – 2014-04)
- Manage housekeeping daily tasks.
- Address and escalate customer complaints.
- Introduce hotel facilities and provide city tours by map.
- Assist with guest requirements and manage schedules, including flight and train bookings.
- Arrange monthly equipment maintenance and business center schedules.
Non-commissioned Officer at Marine Corps Of R.O.C (2007-06 – 2012-09)
- Manage intelligence information.
- Develop and implement training plans for recruits.
- Oversee daily training programs.
Receptionist at Howard Hotel, Taichung (2006-04 – 2007-05)
- Assist with client check-in/out and reservations.
- Address tenant queries and resolve incidents.
- Assist with travel plans and car rentals.
