Алёна Федориди-Бондаренко

Specialist with experience in international communication, technical support, and customer service. Experienced in negotiations and working in multicultural environments. Fluent in English and Modern Greek. Quick learner, detail-oriented, and focused on delivering high-quality results. Comfortable working remotely and managing multiple tasks simultaneously.

Technical Support Manager at APS Smart (2024-04 – 2025-02)

• Resolved technical issues during tender preparation and tender execution. Results: Accurate and timely completion of tenders.
• Consulted clients conducting tenders regarding platform configuration and settings. Results: Improved client workflow and platform expertise.
• Assisted tender participants and resolved technical issues during tender procedures. Results: Timely support and high participant satisfaction.

Assistant to the Commercial Director at Ukrainian National Lottery (2019-09 – 2020-01)

• Assisted in organizing large-scale events. Results: Successful execution of Music Awards 2019.
• Participated in monthly performance analysis and reporting. Results: Improved regional operations and timely response to market situations.
• Coordinated souvenir and promotional product preparation. Results: Timely ordering of promotional materials for corporate events and holidays.
• Maintained positive and professional relationships between colleagues and partners.

Foreign Language Teacher (2017-09 – 2019-01)

• Inspered 360 students to enjoy and speak English confidently. Results: Most students overcame shyness while speaking a foreign language.
• Introduced English Drama Classes. Results: Led three theater performances involving up to thirty students and five teachers in each production.
• Applied extensive drawing-based teaching methods. Results: Students understood new vocabulary and phrases without direct translation into their native language.
• Introduced a "nonsense" storytelling game. Results: Each class created unique student-generated stories on specific topics.
• Conducted logic-based activities such as treasure hunts, detective stories, word discovery, and secret code games. Results: Students began using English spontaneously in natural game-based environments.

Administrative Coordinator / Interpreter at Asian Parts Ltd (2013-05 – 2016-02)

• Provided consecutive interpretation during online and in-person business negotiations. Results: Established partnerships and concluded supply contracts with companies from Japan, Korea, China, and the UAE.
• Created a friendly atmosphere and encouraged long-term cooperation.
• Worked with databases and information management systems. Results: Developed a unique vehicle database that optimized international auto parts procurement.

Internship at Ministry of Foreign Affairs (2009-04 – 2009-05)

Master's Degree in International Relations and Foreign Policy, Translator – Mariupol State University (2008-09 – 2010-01)

Bachelor's Degree in International Relations, Translator – Kyiv Slavic University (2004-09 – 2008-07)