Сергей Корж

Client Success & Delivery Manager with 3+ years of experience in SEO and digital projects, working with B2B clients across US and EU markets. Experienced in managing projects from onboarding to delivery, ensuring clear communication between clients and internal teams. Strong focus on client retention, performance reporting, and aligning business goals with execution.

Skilled in coordinating cross-functional teams (SEO, content, outreach, development) and delivering measurable results based on traffic, rankings, conversions, and ROI. Currently seeking a role in Client Success, Delivery Management, or Implementation within digital, SaaS, or iGaming environments.

Client Success / Delivery Manager - NDA - Дистанційно (IT)

(2024-01 - 2026-03)

• Managed a portfolio of 30+ B2B SEO clients across US and EU markets, acting as the main point of contact and owning client relationships
• Owned client delivery from onboarding to ongoing performance tracking, simultaneously handling up to 10 active projects
• Translated client business goals into structured tasks and delivery plans for SEO, content, outreach, and development teams
• Coordinated cross-functional teams of 5-15 specialists per project, ensuring deadlines, budgets, and service quality were consistently met
• Managed project budgets ranging from $6K to $40K per month, aligning delivery scope with client expectations and priorities
• Monitored key performance metrics (traffic, rankings, conversions, ROI) and provided actionable, data-driven insights
• Led regular reporting and performance reviews, presenting results in clear business terms and ensuring transparency
• Managed client expectations, handled escalations, and reduced churn risk through proactive communication
• Identified upsell opportunities and contributed to account growth within the existing client portfolio
• Improved internal workflows and communication processes, increasing delivery efficiency and team alignment
• Maintained high client retention through structured communication and proactive delivery management

Customer success manager - Semalt - Київ (IT)

(2021-01 - 2024-01)

• Managed 30+ B2B clients and up to 10 projects simultaneously with budgets ranging from $6K to $40K/month
• Owned full sales cycle for SEO services, from first contact to contract expansion
• Conducted discovery calls and translated business needs into SEO solutions
• Drove upsell opportunities through performance-based recommendations
• Collaborated with SEO, content, and development teams to ensure delivery
• Contributed to internal product development (SEO tools, SaaS, CRM)