Iryna Lesniak

I have 1.5 years of experience working as an Account Manager and Partner Enablement Manager. Experienced in managing 30–45 client accounts throughout the customer lifecycle, handling client communication and requests, supporting renewals and commercial discussions, and coordinating with internal teams. Experienced with CRM systems and SaaS vendors, with a strong focus on building long-term client relationships and delivering value.

Account Manager | Wetelo

Mar 2026 – July 2026

• Served as the primary point of contact for 15 B2B client accounts, managing client communication, follow-ups, and account-related requests.

• Managed the full invoicing process, verifying developers’ working hours, rates, days off, sick leave, vacations, and billing accuracy.

• Prepared weekly, bi-weekly, and monthly reports for clients and internal teams, tracking invoices, payments, working hours, project updates, client feedback, calls, and reviews.

• Collected client feedback, shared it with internal teams, communicated relevant feedback to developers, and followed up on next steps.

• Discussed rate increases, hour changes, and full-time/part-time cooperation options with clients.

• Updated and maintained internal tracking spreadsheets, including invoicing, payments, feedback, reviews, and reporting records.

Mar 2025 – Feb 2026

• Managed 30–45 B2B client accounts, serving as the primary point of contact after MSA signing and maintaining ongoing communication throughout the customer lifecycle.

• Joined introductory client calls, explained the negotiation process, provided regular status updates, check-ins, follow-ups, and renewal reminders.

• Resolved client requests and concerns, aligned with internal teams when needed, and kept clients informed until each issue was addressed.

• Handled 90+ vendor communications and negotiations per month via email, calls, and meetings with SaaS providers such as HubSpot, Slack, AWS, Microsoft, GitHub, MongoDB, and 1Password.

• Supported software renewal negotiations, seat reductions, and commercial discussions to help clients optimize SaaS spending.

• Assisted clients with 10+ cloud credit applications per month, helping secure over $100,000 in cloud credits monthly through AWS, Microsoft, GitHub, and other vendor programs.

• Prepared software savings calculations and presented projected savings for clients over the contract period.

• Tracked client, vendor, and negotiation updates in HubSpot and ClickUp.

Lviv Polytechnic National University

Business Economics | 2024 – Present

Ivan Franko National University of Lviv

Applied Mathematics | 2022 – 2024