Araceli Darden

Detail-oriented and bilingual professional with extensive experience in customer service, operations management, and human services. Proven ability to manage multiple responsibilities, ensure regulatory compliance, and provide high-quality client support. Seeking a position in Social and Human Services to utilize strong organizational, communication, and leadership skills while contributing to organizational growth.

Manager at Pro Shot LLC (Trucking) (2019-01 – 2025-09)

• Managed daily business operations, including invoicing, payroll processing, and customer account management
• Ensured compliance with Department of Transportation (DOT) regulations and company policies
• Handled high-volume customer communications, resolving issues efficiently and professionally
• Maintained strict deadlines while coordinating multiple administrative and operational tasks

Customer Service Representative at Lisa Copeland Insurance Group (2014-11 – 2018-08)

• Assisted clients with personal auto and home insurance policies, providing clear and accurate information
• Managed a high volume of inbound and outbound calls, including bilingual customer support
• Processed documentation using office systems, scanners, and specialized insurance software
• Participated in ongoing training and continuing education to maintain industry knowledge and compliance

Manager at Hard Candy Vapors (2013-03 – 2014-10)

• Supervised daily operations and staff performance in a fast-paced retail environment
• Created employee schedules and led weekly team meetings to improve communication and productivity
• Developed incentive programs to increase employee engagement and sales performance
• Resolved customer concerns and de-escalated challenging situations professionally

Field Supervisor at Nurses Unlimited (2011-06 – 2013-02)

• Managed a caseload of approximately 40 elderly and disabled clients across multiple counties
• Recruited, trained, and supervised care attendants to ensure quality service delivery
• Maintained accurate records and ensured compliance with state regulations and deadlines
• Coordinated client care while balancing travel and administrative responsibilities

Substitute Teacher at Ector County Independent School District (2005-01 – 2008-12)

• Managed classroom environments and implemented lesson plans across various grade levels
• Maintained a structured and supportive learning setting for students

Bachelor of Arts in Child and Family Studies – University of Texas of the Permian Basin

General Studies – Odessa College

High School Diploma – Odessa High School