Business Operations & Process Consultant - Freelance
(2026-02)
Support small businesses in structuring operations, improving execution, clarifying responsibilities, and implementing scalable management processes.
- Audit operational workflows to identify bottlenecks, unclear ownership, inefficient handoffs, control gaps, and missing performance indicators.
- Redesign processes with clearly defined roles, responsibilities, SOPs, escalation rules, task logic, and reporting standards.
- Introduce structured task-management and performance-control systems to improve accountability, execution consistency, and operational visibility.
- Build KPI dashboards, task-management systems, reporting structures, and process documentation to support day-to-day management.
- Improve operational routines by reducing repetitive manual work and creating more consistent reporting and control mechanisms.
- Designed an end-to-end operational workflow for managing cleaning services based on property characteristics, service type, and client requirements.
- Standardized execution through object-specific checklists, defined completion steps, quality-control procedures, photo documentation, final review, and digital sign-off.
- Built a performance-management framework covering service volume, service types, complaints, working hours, compensation, bonuses, penalties, and quality issues.
- Improved operational transparency by creating a structured system for execution tracking, quality control, employee performance monitoring, and service reporting.
Operations Manager - Astrall Traffic
(2023-02 - 2026-01)
Managed internal operations for a 23-person digital business, reporting directly to the Founder. Coordinated team leads, HR, partner operations, and a three-person technical team, with responsibility for process structure, execution control, resource allocation, and cross-functional coordination.
- Structured workflows with clear ownership, deadlines, priorities, handoffs, escalation rules, and execution standards.
- Defined cross-functional processes across operational, partner, technical, and HR functions to reduce delays, duplicated communication, and unnecessary clarification loops.
- Introduced prioritization frameworks for internal requests based on urgency, business impact, operational dependencies, and resource availability.
- Improved accountability and execution consistency by establishing clearer task ownership, status visibility, and management control.
- Built management dashboards covering budget usage, performance indicators, quality metrics, task status, resource capacity, and team workload.
- Established structured data collection and reporting processes to reduce manual work, duplicated data entry, and reporting inconsistencies.
- Designed a centralized task-intake and tracking process covering request submission, prioritization, routing, ownership, status updates, and execution monitoring.
- Coordinated team leads responsible for execution teams, as well as HR, partner operations, and technical specialists.
- Managed budget allocation and resource distribution across business priorities within a $300K+ monthly team-budget environment.
- Improved reporting, task management, and cross-functional coordination, reducing unnecessary operating costs and increasing operational transparency.
- Supported management decision-making through structured reporting, workload visibility, performance tracking, and clearer operational controls.
Senior Media Buyer - T-Space
(2022-08 - 2023-01)
Worked in paid traffic operations with focus on execution discipline, junior training, and process consistency.
- Managed campaign launches and daily execution across paid traffic sources.
- Trained junior media buyers who later became assistants and supported execution workflows.
- Built practical launch routines, checks, and reporting habits to improve execution consistency.
- Managed advertising budgets up to $200K/month.
Media Buyer - RentAcc & Independent Team
(2022-03 - 2022-08)
- Managed paid traffic campaign launches and day-to-day execution.
- Supported tracking, reporting, and campaign performance monitoring.
- Improved execution discipline through structured checks and repeatable launch routines.
