Tim Zzz

Dynamic and results-driven Commercial, Business Development, Strategic Partnerships, and VIP Management professional with 7 years of experience across SaaS, enterprise software, iGaming, CS/CS2 skin-gambling and case-opening products, AEC/BIM technologies, AI, e-commerce, and consulting. Proven experience driving business growth through full-cycle sales, strategic partnerships, market expansion, and client acquisition across international markets. Hands-on experience managing VIP and high-value players in commercial skin-gambling projects, including player retention, reactivation, personalized bonuses and promotions, churn prevention, community engagement, and complex customer escalations.

Experienced in working with player and VIP portfolio metrics, including LTV, Retention Rate, Churn Rate, Reactivation Rate, ARPU/ARPPU, Deposit-to-Withdrawal Ratio, and player activity. Strong relationship-building and cross-cultural communication skills, combining a data-driven commercial approach with account management, VIP retention, and community development. Fluent in English, Ukrainian, and French, with experience working with international clients, partners, and player communities.

Fractional Project Commercial Officer at Consedge Tech (2026-06 – Present)

• Drive commercial strategy and business development for engineering, AEC, BIM/VDC, and manufacturing organizations across the US, UK, and European markets.
• Build and manage strategic partnerships with software vendors, engineering firms, system integrators, and technology providers.
• Identify market opportunities and lead commercial initiatives that accelerate digital transformation through custom software, BIM solutions, workflow automation, and engineering technologies.
• Conduct outbound business development, partnership outreach, and stakeholder engagement to generate qualified opportunities and long-term collaborations.
• Coordinate technical discovery with engineering teams to align client challenges with tailored software and automation solutions.
• Support go-to-market strategy, commercial expansion, and partnership programs across multiple industries.
• Manage the full commercial lifecycle from prospecting and qualification to partnership discussions and relationship development.

Founder at bibey (2026-01 – 2026-08)

• Founded a sports technology company focused on connecting football clubs and academies with performance tracking and analytics solutions.
• Lead market validation, business strategy, partnership development, and go-to-market execution.
• Build relationships with sports technology providers and football organizations across Eastern Europe.
• Advise clubs on selecting and implementing GPS tracking, athlete monitoring, and performance analytics systems.
• Develop commercial partnerships and execute client acquisition strategies to expand market presence.
• Oversee business operations, growth planning, and long-term scaling initiatives.

IT Sales Manager / Business Development Manager at Softgile (2025-07 – 2026-02)

• Managed full-cycle B2B sales across EMEA and global markets, working with enterprise, mid-market, and public sector clients.
• Led complex enterprise deals, tenders, and multi-stakeholder negotiations, including high-value opportunities.
• Combined Sales Manager and BDM responsibilities - outbound & inbound sales, partnerships, and new business development.
• Delivered consultative Atlassian solutions (Jira, Confluence, JSM, Cloud migrations, ITSM, integrations).
• Owned full pipeline lifecycle from prospecting and discovery to proposals, negotiations, and closing. Collaborated with presales and engineering teams to design tailored technical solutions and drive long-term account growth.

SDR (Sales Development Representative) at Right.Link (2025-02 – 2025-06)

• Spearheaded the development and implementation of a scalable outbound sales department from scratch, including processes, tools, and team workflows.
• Focused on B2B sales across global markets including North America, Europe, and APAC.
• Targeted companies in AI, e-commerce, SaaS, and other tech-driven sectors.
• Led pre-sale activities, including outbound outreach, lead discovery, and qualification.
• Managed client communication across Upwork, cold email, and LinkedIn, consistently booking meetings and closing deals.
• Built ideal customer profiles (ICPs), buyer personas, and relevance hypotheses to drive targeting precision.
• Leveraged tools like Clay, Instantly, and various sales automation platforms to scale prospecting and optimize workflows.
• Delivered product presentations, conducted discovery calls, and led deal negotiations to close new business.
• Provided post-sale support and account management, maintaining client relationships and upselling when possible.

Head of Sales US Market at Solvensy Outsourcing Company (2025-02 – 2025-02)

Internship

• Led sales initiatives targeting the US market for accounting and consulting services.
• Developed and implemented strategies for client acquisition and partner engagement.
• Managed CRM systems to streamline sales processes and improve client relations.

VIP Manager / Community Manager at CSFury (2023-01 – 2025-12)

• Managed VIP and high-value player relationships within commercial skin-gambling and CS:GO/CS2 case-opening products.
• Worked directly with players across case opening, skin roulette, prediction battles, giveaways, and other engagement mechanics.
• Managed a portfolio of 30+ active VIP/high-value players simultaneously, focusing on personalized communication, player satisfaction, retention, and long-term engagement.
• Identified VIP and high-value players based on deposit activity, deposit frequency, average spend, gameplay activity, betting behavior, and overall player lifetime activity.
• Developed and delivered personalized bonuses, promotions, VIP offers, and engagement initiatives within established limits and project policies.
• Managed player retention and reactivation activities, working with inactive players and users identified as being at risk of churn.
• Analyzed VIP portfolio performance using metrics including LTV, Retention Rate, Churn Rate, Reactivation Rate, ARPU/ARPPU, Deposit-to-Withdrawal Ratio, and deposit activity.
• Used internal dashboards and reporting tools to monitor player behavior and portfolio performance, while independently analyzing selected retention, churn, and reactivation metrics when needed.
• Resolved complex player issues and VIP escalations, maintaining communication and working toward satisfactory resolutions.
• Supported VIP community development and player engagement across Telegram, Discord, Twitter/X, and Threads.
• Worked with international player audiences, primarily communicating with English-speaking and other European/international segments.
• Contributed to player acquisition and VIP identification by recognizing high-potential users within the existing player base and supporting VIP acquisition and engagement funnels.

Sales Manager at Avanquest (2023-11 – 2025-02)

• Lead and mentor the sales team to achieve and exceed sales targets.
• Develop strategic plans to enhance sales performance and market reach.
• Foster relationships with key clients and partners to drive business growth.
• Oversee CRM management to ensure efficient tracking of sales activities.

Billing Support Manager at Avanquest (2021-11 – 2023-11)

• Managed billing operations and customer support processes.
• Handled client inquiries, resolved billing issues, and ensured timely payments.
• Contributed to CRM system administration and optimization.
• Supported the sales team with account management and client communication.

Internet Sales Specialist at Keyless Motors (2021-04 – 2021-11)

• Managed online sales processes, including lead generation and customer follow-up.
• Engaged with potential clients through digital channels, contributing to increased sales.
• Coordinated with the sales team to optimize remote sales strategies.

Storekeeper at LC Waikiki (2020-07 – 2020-08)

• Oversaw inventory management and stock organization.
• Ensured accurate record-keeping and timely restocking of products.

Manager at PlayStation Game Center (2019-06 – 2019-09)

• Managed daily operations and customer service.
• Coordinated gaming events and maintained equipment.

Master of Technology (MTech) in Information Systems and Technologies – Kharkiv National University of Economics (2023-09 – 2024-12)

Bachelor's Degree in Information Systems and Technologies – Kharkiv National University of Economics (2019-09 – 2023-05)

– Kharkiv Specialized School of I-III Degrees №109 (2007-09 – 2019-06)