Senior Technical Manager
Denver, Denver
After earning advanced degrees and a teaching certificate I launched my professional career lecturing geography at the collegiate level. When I transitioned to the private sector I tapped my training in geographic information systems to consult utilities and municipalities leveraging this technology for facilities and infrastructure management. My career path led me to a technical support position at MediaOne Group where I supported their ISP and POTS offerings of internet, cable television and residential telephone services. In 2000 I joined Avaya, Inc. as a Tier 3 engineer to support interactive voice response platforms. My assistance encompassed all artifacts of software, firmware and hardware functionality, and I collaborated with product developers to identify software bugs. Upon changing hats I left Tier 3 to serve as a contact center subject matter expert and lead a team of 5 engineers in the fledgling Managed Services practice. There I played a seminole role in building what became the most valuable business unit in Avaya’s history. My leadership capabilities flourished and positioned me for an appointment as a senior technical manager and critical point of escalation. I became proficient in virtualized computing and built multimedia server labs using vCenter. Authoring scopes of work to mitigate cybersecurity vulnerabilities hardened my customers’ production systems in on-prem, cloud and hybrid ecosystems. And it became a primary responsibility during my last chapter at Avaya.
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Dave Calderini, Avaya Advanced Engineering Team A customer needed us to install a .pfx file to a 3rd party truststore but no one knew what the file’s password as well as that of the associated key wer...
