Wichita - Kansas
Reputation/Communications Consulting, expert opinion, ongoing advising, communications coaching and reputation communications. Executive Communications. Crisis communications and crisis management.
81 articles
Confidence is vital to success, as long as it’s balanced with a high level of sincere humility, character and competence. Overconfidence, however, is transparent to other people and results in a negat...
“Some people lean in when their friends take heat, some people lean away. “I decided I wanted to be a lean-in type, even if I didn’t always agree, even if it was their fault.” Ryan Holiday There is so...
Self-policing might work for ethical people and organizations yet how trustworthy and reliable is it when healthy character and ethics are missing? The following question within a headline caught my a...
"What do you do when someone gives you critical feedback? "It feels like someone is telling you: You’re wrong. "How do you react?" Who hasn't experienced that powerful, stressful, maybe negative human...
Do you have the humility, courage and strength to confess significant errors to those who count on you? Not all leaders will own their errors and communicate it humbly to other people. Warren Buffett...
Disputes and conflict do not always bring out our best selves. We tend to want to avoid both or fight for what’s important to us. Rare is it that we think “the way” through the negativity or drama is...
Sometimes the obvious is not something we easily learn and remember. I was watching a movie last night where the lead character spoke about how we might only be known by our reputation . Why is this i...
It’s surprising to some people and organizations as well to learn that arrogance is destructive to reputation. What is it that we should know yet might not fully comprehend? Carrying oneself with arro...
It feels good to be confident, to believe and know you’re accurate in your assessments, to feel “I’m right.” It’s worthwhile to remember when you think of critics and especially when those same critic...
Matt Lauer (photo) badly damaged his name, reputation and career due to his belief system and inappropriate behavior with women. He’s been paying a price for it that has reportedly caused him signific...
How do you repair your reputation with a client if you’ve made a significant error? Paul Hi Paul, That you’re asking shows a lot about the quality of your character. What your client likely desires is...
It’s not comfortable and agreeable to the ego to go out of one’s way to find someone to say ‘no’ to them. That answer seems to come often enough to us without trying. To want to hear it more might see...
Rock bottom. No one wants to be there yet people end up in the pit anyway. Sometimes, that’s been, is or will be us. Some people have an extended stay. Others depart to rebuild lives, name and reputat...
Carrying a bad attitude around with oneself through life makes for difficult experiences. When that is coupled with not being conscious of how we’re acting and perceived negatively affects interaction...
Humanity and relationship-focused behavior in business and the workplace can pay dividends, from higher quality interactions, less distrust, more trust, healthy reputation and stronger collaboration,...
Authority without self control, while alluring to our base instincts, is incredibly dangerous. When oversight and safeguards are absent, individuals with self-control shortcomings or glaring weaknesse...
ABC has placed itself in a perilous place. Its credibility and reputation, assets critical in the media industry, could end up absorbing heavy media and reputation backlash at the conclusion of a $10...
Two reports and entirely different conclusions about Johnny Depp’s future, in response to his crisis of reputation. One is of doom and the other of cynicism that could be interpreted as blue sky optim...
McDonald’s clearly doesn’t see it yet but in its zeal to defend itself in different lawsuits filed by Black franchisees about alleged discriminatory and exploitive practices, it is talking down to and...
Anna Wintour says she owns her errors of racial insensitivity, missing compassion and ivory tower leadership, expressing she will do the work to learn, make corrections and improve. Yet her words are...
Profit without boundaries and limits or weak ones is a dangerous way ton live life and conduct business. Too commonly, ethics deficiencies can drive people and organizations to deviate from quality ch...
Hello Netflix, meet self sabotage. You’re not the only leadership and organization to miscalculate on judgment and make reckless, expensive, painful decisions. You have bad company. The technology, me...
Moral courage to stand strong against tornado force winds that can badly damage or destroy reputation is difficult emotionally, even when doing what you know to be “right” in helping others. This essa...
Subtle, humble correction of behavior is a wise, skillful response in crisis management to restore or slowly reconstruct reputation. Kevin Hart is doing just that now. The comedian and actor has been...
Regardless of how significant a problem gender discrimination and retaliation for reporting such mindsets and behavior is within organizations, it remains shockingly difficult to receive leadership su...
“People generally see what they look for and hear what they listen for.” Harper Lee Novelist and Pulitzer Prize winner This is important to remember this fact of human nature. When people’s minds are...
Emotions are powerful. They drive attitudes and behavior, making self control challenging if not seemingly impossible. That can be dangerous if we don’t learn how to respond with wisdom and skill. Pai...
Some people and organizations are more adaptable than others. Those that have developed adaptability as a standard, mindset, skill and regular practice can and often do benefit greatly. This holds tru...
Elizabeth Holmes has decided to throw a Hail Mary pass. The legal team for the Theranos Inc. founder and chief executive officer, in response to an indictment on federal wire fraud charges in June 201...
It seems to be common sense that the character and courage to be humble would solve numerous problems in life, professionally and personally. Why more people don’t default to that mindset and practice...
In a dispute, conflict, scandal or reputation crisis, individuals and organizations who have made mistakes or willful errors and feel sincere remorse, should want to tell their side of the story. To e...
Organizations may not know the story they’re telling with their actions yet it’s important to be aware of exactly what that reputation story is in the minds of other people, not only external to the o...
Expressing a partial truth might prove helpful in escaping lie detection and consequences in disputes or scandal, at least temporarily, yet if it is discovered it is going to be labeled as an even mor...
(Rob Chesnut, author of Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution) The news reveals how challenging and problematic the practice of ethics can be for leaders and organi...
Blame can be an precise, accurate assessment. However, what about when it becomes a blind spot reactionary habit and credible evidence is missing? Emotional reasoning can be a plague and it’s more com...
(Jennifer Grant during happier types, being confirmed as a Brigadier General) Leaders are usually not self-aware and rarely want to know anyway that their thinking is rotted and it’s being revealed in...
(Peter Singer, Professor of Bioethics in the University Center for Human Values at Princeton University) "We are responsible not only for what we do but also for what we could have prevented.” Peter S...
(Image by Alexas_Fotos from Pixabay ) When a reputation is in crisis, there is tremendous value in pursuing and investing in being granted forgiveness if proving one’s reputation resilient is the obje...
Jerry T. asks " What is the best lesson someone else taught you about managing your reputation?" What I like about this question is that Jerry is seeking knowledge and the wisdom from it. He hasn't as...
Power of Disagreement for Smarter Decisions by Michael Toebe “Find the most believable people possible who disagree with you and try to understand their reasoning.” Ray Dalio Co-chief investment offic...
(Image by thisguyhere from Pixabay ) Give Makoto Uchida credit. With Nissan sustaining a $6.3 billion loss for the fiscal year, its first deficit since 2008/09, the president and CEO of the Japanese-b...
(Image by raphaelsilva from Pixabay ) Facebook CEO Mark Zuckerberg has yet to realize that his titan business should show and needs to show a greater exhibition of character, ethics and governance and...
Maybe that complex problem and challenging decision making would be best solved with a team of specialists instead of just one. This Tiger Team, offers distinct advantages for individuals and organiza...
Red Diamonds Features is an interview-rich publication that converses on topics of communication, decision making, behavior, conflict, trust, courage, resilience and courage and reputation and crisis....
Red Diamonds Features is an interview-rich publication that converses on topics of communication, decision making, behavior, conflict, trust, courage, resilience and courage and reputation and crisis....
Red Diamonds Features is an interview-rich publication that converses on topics of communication, decision making, behavior, conflict, trust, courage, resilience and courage and reputation and crisis....
Nearly two decades of accomplishments and leadership have ended in reputation ruin for Markus Braun, CEO of Wirecard. His name and career, broken by scandal, created intense negativity and pressure to...
This Red Diamonds Features issue examines the important question of reputation and what it also consists of, what makes it what it is. Is it solely success as the world defines it or is it the “how” t...
When your pattern of behavior is discourteous, disrespectful and arrogant, or in other words, out of control and unrestrained, and you act as if you are beyond consequences, you are in essence flippin...
(Madhu Jeyakumaran, founder and director of Think Stride) Psychologically we value certainty. It can help provide relief from stress. Yet as leaders, certainty is not always present. Then what happens...
The teeth of our errors of judgment often are still sharp today. Comedian Jimmy Fallon would likely agree to that statement. He is working his way through a reputation crisis that although likely not...
( Ron Darling and Lenny Dykstra, image courtesy of ESPN ) Imagine for a moment that your reputation is so filthy that you are unable to protect it in a court of law against published incendiary claims...
Why do we as individuals struggle with self sabotage and why do some well-known organizations do as well? The question is worth examining. This feature is an intellectual brief in a conversational for...
Resilience seems to be an fuzzy, abstract word. There are long lists of quotes on what it is, aimed at educating and inspiring us. Knowing how we can best become resilient is more complex. Maybe if we...
Communication discipline is a critical skill for people in a position of leadership if its important to them to build or retain credibility, trust and reputation. One Southern mayor, triggered emotion...
(Sheena Eizmendiz, founder of Sheena Eizmendiz, LLC and WellBiz, Corp.) When a mindset is programmed in suboptimal ways and behavior is leading a person off course, even if it’s unnoticeable, it can b...
Unhelpful or self-limiting habits can be quite difficult to shake, break, leave and move on from yet there are answers in our psychology that can prove to be the key to needed progress or desired succ...
Brendan Leipsic lost his well-paying job ( $ 700,000 ) doing what he enjoys doing. He knows what he did and he realizes how it cost him. He's done the honorable, socially expected thing and 'owned it'...
Bryan Adams, say what? “Tonight was supposed to be the beginning of a tenancy of gigs at the @royalalberthall, but thanks to some f***ing bat eating, wet market animal selling, virus making greedy bas...
When someone's behavior results in their reputation coming under scrutiny and attack it is unwise in reaction or response to bypass poise and act with denial, blame shifting or defiance. Yet that's wh...
One of Major League Baseball’s greatest all-time players and the owner of the most home runs in history is feeling the victim of cruel and unusual punishment by the sport he long dominated and loved....
Anger is a common, dangerous toxin in business and the workplace. It’s just not talked about often. It’s as if it were a taboo topic. It’s the elephant in the room. Everyone knows it’s there yet it on...
Carlos Ghosn’s reputation has been under siege. Fear is driving his decision making and actions that might feel necessary emotionally yet are likely to keep him in a state of chronic high stress and l...
What helps create and determine successful habits and what prevents them? We might think we know when it comes to ourselves yet we likely don’t fully understand the mechanics of our behavior. What if...
Negative impressions and hard feelings die hard, even if consequences and punishment were suffered by a perpetrator of harm. It’s critical to understand how this works to earn sufficient forgiveness t...
Doug's Question: “Why do some senior executives refuse to get coaching for their leadership style?” Answer: It’s factual that some senior executives purposely avoid coaching for their leadership style...
Jessica’s Question: How do you build and protect your reputation as a physician? Hi Jessica, I can bring you the perspective of a specialist for reputation and crisis. There are, however, specialists...
Has your reputation crisis resulted in you choosing legal remedy and having your attorneys be your aggressive, muscular, emotional reaction or response, whether that is through legal documents sent or...
Breaking News — not everyone granted power proves trustworthy of it. O.K., so not so breaking news, is it? Yet why are some people given authority or allowed to keep it when they prove themselves, and...
“We must not forget that the basis of business, what makes business possible, is trust.” Capt. “Sully” Sullenberger True, right? Common sense too? Or is it? How many companies, big and small business,...
As implausible as it sounds, one quite reasonable negative review can be expensive to business revenue and profit. "When looking at research done by Right Now technologies in 2006, it was found that 6...
Musician Moby is improving his crisis communications in his self-inflicted reputation crisis and the difference is significantly better, and a rare 180 degrees development. Moby wrote himself into hot...
Lance Armstrong appreciates where he is at in his life and what he’s learned and overcome. That maturity is unquestionable growth. Yet listening to his words , it’s clear he’s still low on social awar...
Misbehavior, missing ethics, harassment, abuse and enabling still happen in corporate America yet it’s no longer as commonplace. The enabling, that is. The tide, slowly changing thanks to more people...
How can senior managers make a change for the better in their own lives and, by association, in corporate leadership and governance? Because we would argue that strong and sustainable corporate govern...
Wells Fargo’s reputation might still be poor to government, questionable to media and uncertain to some of the public yet it is making progress with its investors. While that is insufficient improveme...
Organizations and individuals take different approaches to problem solving reputation damage. Some wise and helpful, some reckless, foolish and costly. There are responsive actions (including doing no...
The lure of opportunity and riches and having greater access to it can be irresistible, especially to people in power. Oftentimes, leaders can prosper without detection, yet if (when) exposed, it usua...
Leaders are going to speak their mind. They didn't get to where they are by being timid. Yet isn't still a responsibility to think of the risks and consequences of what is said? Did Jack Ma, co-founde...
It takes courage to learn. Not everyone knows it. Not always, of course, as many people are either ravenous to be educated and empowered or are receptive, because they know they have to pursue new inf...
A company is more than the public face of it. It’s the people who count on it from shareholders, employees and their families, collaborations, vendors and consumers. So when a scandal and crisis hits...
