Homeowner Service Manager
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Highly motivated working Superintendent with goal oriented initiative to help create a well managed work environment assisting to do whatever is necessary in accomplishing goals involved with projects. Flexible and motivational approach when guiding others.
Homeowner Service Manager at K Hovnanian- So Cal Region (2023-12 – 2024-06)
Through communication with the sales team and community construction managers, walk new buyers through the functionality of the home including mechanical/cosmetic features during presentation and orientation of the home. Make informed decisions and execute on service requests from homeowners in builders community. When necessary, complete service requests with hands on effort using my multiple skills in maintenance/ construction repairs.
Maintain good communication with vendors and homeowners, using scheduling and follow-up notes to complete service requests in a timely manner.
Homes Project Manager at Opendoor (2021-08 – 2023-08)
Responsible from top to bottom of properties owned by Opendoor technologies in my immediate area. Creating all work scopes, scheduling all vendors. creating a budget and choosing which vendors would perform tasks at properties under my watch. Anything required to bring the home to market value for resale.
Delegating work required for any properties that were purchased that needed any other repairs called out during final inspections. Multi tasking. Time management, communication skills and use of technology was necessary to accomplish all goals.
Superintendent at Redfin (2019-07 – 2021-05)
Responsible for multiple properties throughout the Inland Empire region involved with scheduling contractors to update and beautify properties before photos for website and sale. Installation of multiple fixtures (lighting, plumbing, etc.), verification of contractors work completed on site, communication with Home Services Manager to keep updates on properties. Use of technology such as laptop, computer, i pad and applications involved with scopes of work related to each property.
Maintaining a working relationship with all sub contractors to continue the process of completing all work necessary.
Foreman at Boudreau Pipeline (2018-08 – 2019-01)
Management of laborers on worksite involving but not limited to, scheduling, liaison between office and laborers, troubleshooting work related issues, customer service with residents on site, manual labor involved with upgrading electrical meters for properties at mobile home parks.
Laborer at Universal Pipeline (2018-01 – 2018-08)
Manual labor involved with building and creating manholes for sewage pipeline systems on commercial properties. Use of hand tools, power tools, measuring devices and some heavy equipment to accomplish these goals per job. In a team setting communication skills were required to keep a safe working environment.
Maintenance Technician at Fairfield Residential Company LLC (2017-07 – 2018-01)
Maintain cleanliness of grounds, responsible for troubleshooting issues involved with electrical, plumbing, drywall and paint at apartment complex. Customer service required when dealing with residents on grounds.
Lead Laborer at ASAP General Engineering (2008-09 – 2017-03)
Lead laborer on job site in charge of scheduling daily tasks required to accomplish daily goals on job site. Ordering any and all inventory required for each particular jobsite. Communication with all employees to synchronize team effort to accomplish goals. Manual labor required with use of power tools, some heavy equipment, hand tools, measuring devices all necessary to complete tasks for anything from public works projects to private residential properties.
No Degree in Sociology – RCC - Riverside
High School Diploma – Valley View High School - Moreno Valley, CA (1998-06)
