Aaliyah Summers

Analyzed and processed complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim Managed claims through well-developed action plans to an appropriate and timely resolution Negotiated settlement of claims within the designated authority

Claims Examiner - Sedgwick - Dallas, Texas

(2024-06 - 2025-08)

• Analyzed and processed complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim
• Managed claims through well-developed action plans to an appropriate and timely resolution
• Negotiated settlement of claims within the designated authority
• Calculated and paid benefits due; approved and made timely claim payments and adjustments
• Complied with all statutory and regulatory requirements in all applicable jurisdictions

Initial Loss Reporting - State Farm Insurance - Richardson, Texas

(2023-01 - 2023-10)

• Investigated initial claims to determine assignment to the proper adjuster and department.
• Applied knowledge of policies and insurance regulations when determining coverage, liability, and damages
• Contacted customers by telephone, written correspondence, and/or various electronic media
• Effectively managed work through task-driven queues while multitasking in a fast-paced call center environment
• Supported State Farm customers through personalized, caring, and simple interactions

Legal Assistant - Sargent Law, P.C. - Dallas, Texas

(2022-07 - 2022-11)

• Provided administrative and litigation support for a team of six attorneys
• Maintained and organized a large volume of client files, including case information and legal documents
• Reviewed injury demands and provided chronological research summaries to attorneys
• Assisted attorneys in preparation for depositions, mediations, and trials
• Processed all assigned cases according to firm and client service level agreements

Administrative Assistant - Chesmar Homes - Forney, Texas

(2019-08 - 2019-11)

• Managed daily administrative operations, including scheduling, document preparation, and office organization, to ensure smooth workflow for sales and construction teams
• Served as a primary point of contact for homebuyers, providing timely updates, answering inquiries, and coordinating with internal teams to enhance the customer experience
• Communicated with construction managers, vendors, and trade partners to help track project timelines and manage necessary documentation
• Assisted with walk-through scheduling, closing coordination, and maintaining communication throughout the homebuilding process
• Managed and maintained the client database, ensuring all client information was accurately updated and organized

Bachelor of Arts - Political Science - University of North Texas Denton, Texas

Associates of Arts - Trinity Valley Community College Terrell, Texas